Gerber Collision & Glass

Billy at Gerber Collision provided an exceptional experience while managing my bumper-part replacement. He is incredibly informative and patient, ensuring I felt comfortable with the process from start to finish. I was especially impressed by his transparency regarding wait times; he managed to get me in and out within just a few hours. His courteous professionalism makes him a true standout. Billy is a massive asset to the Gerber Collision team, and I cannot recommend his seamless service highly enough! Thanks Billy and office team.

Gerber Collision Midtown provided excellent service from start to finish — easy, fast, and reliable! The team was professional, communicative, and made the entire process completely stress-free. The text updates on your car’s status are also a great tool — it’s so convenient to stay informed every step of the way. I’ll definitely return for all of my body shop and car repair needs. Highly recommend!

If you have a leased vehicle, I highly recommend taking it to a certified body shop for your manufacturer instead of Gerber. I didn't know that Gerber was not Audi-certified until repairs were underway, and when I made them aware of the OEM-equivalent stipulations of my release related to bodywork, Gerber was only willing to do what my insurance company would pay for. They even initially disputed my request for the Audi inspector to inspect the car and verify that the repairs wouldn’t cost me extra at turn-in. To make matters worse, the bill increased from almost $15k at the original quote to $30k at completion. When I inquired about the discrepancy between the quotes and the additional work done to my vehicle, Gerber refused to disclose the information until the car was picked up and the

My Insurance Company towed my Vehicle to Gerber Collision on September 30th and provided me with a Rental. I received several text to promise that my vehicle would be ready, but when I called Gerber, I was feed with Lie after Lie, about when my vehicle would be ready. They blamed the Insurance company, which had approved the work already. Long story short I just recently got my car back, only because I went to check to see the progress and found my car sitting outside the shop fixed, but dirty inside and out. When I confronted the person in charge, I was feed more Lies, not to mention my car was said to be Totaled out, for a sunroof repair and then magically it was not totaled. Among all the Lies found out that the workers accidentally broke my windsheild while replacing the sunroof. T

Terrible shop to bring upscale cars to, really any car, everything they fix will be left and flying all over the expressway on your way home and headlights unadjusted, sensors hanging and no screws and bolts in a lot of places needed. To wrap it all up a very rude and smart mouth adjuster name Akelya W. Who really knows how to drive you crazy with her stuck up ways. Only problem I had was a pinched and scratched front bumper. Still have to pay $700 to fix the problems they added.