Gerber Collision & Glass

After needing collision repair on my BMW, I chose a BMW-certified shop and I’m glad I did. The staff was knowledgeable, kept me informed throughout the process, and delivered quality work that reflects BMW standards. The fit, finish, and overall repair were done right, and my vehicle was returned in excellent condition. It’s clear they care about doing the job correctly, not just quickly. I would absolutely use them again and recommend them to other BMW owners.

If I could give Gerber Collision zero stars, I would. This was hands down the most infuriating, disrespectful, and unprofessional experience I’ve ever had with any business. I trusted them with my car, and instead of fixing it properly, they caused around $3,000 worth of damage to my clear coat and paint. What made it even worse was their response afterward: absolutely no accountability, no sense of responsibility, and no effort to resolve the issue and no willingness to help. I was completely left to deal with the damage on my own. When I went back to address the issue, the staff was shockingly rude and dismissive. I was talked down to, brushed off, and treated like an inconvenience for simply asking them to fix the problem they created. Conversations were cut short, questions were ignore

The repair work was completed properly and I have no complaints. However, they left the interior of my car a mess! There is white powder or powder like substance covering the entire back seat and continues into the front driver side. It’s going to have to have a complete detail inside! I called the individual that assisted me in my repairs just to let them know the condition of my interior…he made every excuse possible…as if it was my fault they returned my car to me in that condition…he said he personally inspected my vehicle…if he did inspect and felt he could leave it in this condition…I’m not sure he should be inspecting anything!!

The initial inspection and estimate was EXCELLENT prompt, and courteous service, efficient and effectively communicates with the insured and the adjusters. Please keep in mind that services such as auto body repair have slowed down since covid due to supply chain demands. These are not circumstances they have any control over nor do any other body shop. I will update this review upon completion of the repairs to my vehicle.

The lady at the front desk is super kind and helpful (sorry I don't have her name) and Jeff was great at handling my repair on my 2023 Mercedes Benz after someone hit me on the highway! I was super sad that my brand new vehicle was now damaged at no fault of my own, but Jeff and Gerber Collision assured me that my vehicle would be back to perfect, and everything would be Benz Certified since they are the only Benz certified shop in the OKC area. They also let me know if I am having any issues or concerns with anything at any point, to let them know and they will get my vehicle looked at promptly. Thank you for taking great care of my (baby) Benz!!! 😀