Gerber Collision & Glass

I had a horrible experience at Gerber Collision & Glass and would never recommend this shop to anyone. When I arrived to pick up my vehicle, I was told all repairs were complete. However, upon inspection, I immediately noticed multiple issues that were different from the condition of my car prior to repairs. When I raised these concerns, I was demanded to pay my deductible and was told that if I did not do so, the police would be called on me for trespassing. I was simply trying to inspect my vehicle before paying, which any reasonable customer has the right to do. The experience was beyond unacceptable. Instead of addressing the poor workmanship, I was given a hard time for nearly four to five hours and treated as if I had done something wrong. The communication between the shop, the ma

Gerber collision lack communication.. on 02/20/26, there was a voicemail on my phone stating that pick up date has been changed ( once again ) to 02/24/26. Cool ain't nothing I can do about it. Well someone from Gerber called me. I missed the call so I called back. Upon calling back I was told car was ready. Pick up around 5 5:30 and they'll start getting paperwork ready for me. I'm at work. I had to go back in forth with my employer just so I can leave and be there at 5:30. Call and catch a ride cause I turned in rental that I've had for 3 weeks cause car still not ready. Why when I get there car is not ready........... Front desk lady say she left message. Not knowing someone else called and said it's ready.... But yet nobody knows who called.... Wasted my time and playing with my money

They did a good job workmanship wise. Not much to complain about there. However, the leather passenger seat of my vehicle was damaged with a tear and a puncture (the technician apparently sat down in the seat with a screwdriver in his back pocket). I picked the vehicle up late on a Friday afternoon. I noticed the damage when I got into the vehicle the next morning. I called and spoke to them and emailed them pictures of the damage by request weeks ago. I have followed up several times after with absolutely no response.

It’s been since APRIL since I’ve taken my car to them… going on July and my car is still not properly fixed. I’ve been too patient with them & the insurance company and they both aren’t handling my car well. They tell me they will call me back and never call back. I’m still waiting on a call back.. my bumper looks like it’s about to fall off / too little but l they telling me I brought my car in like that & it’s my original bumper. Definitely did not. If it’s the original bumper, then why isn’t it fitting on my car the right way ? So over them and Progressive.

They did great work on repairing my vehicle and were extremely efficient!! My car looked brand new and was so clean when I got it back! Very friendly people! Would definitely use again! 10/10