Gerber Collision & Glass

Do not recommend, go elsewhere. Received quotes for the same side mirror repair from this Gerber location as well as the Dalton Street Cincinnati location. Per the attached, Southgate somehow came up with a price double that of the Dalton St location? Good try with the nice neighborhood price hike/chump tax.

Adam did a wonderful job explaining what they were going to do, what they would have to take apart, and a rough estimate of completion. It came back perfectly painted and blended, even though it was only a scratch, I will attach a before & after picture as I am very satisfied with the car’s work. However, I don’t enjoy giving a not-so-nice review, but I am knocking one star off due to the front desk lady’s demeanor being kind of off-putting. The lady I talked to on the phone was very kind, but once I went to drop my car off, the lady working the evening shift was not very personable or friendly. Can’t expect perfection, but I do expect some sort of customer service and it did fall short of my expectations. Handled billing the insurance company and I didn’t have to do a thing, very thankful

Horrible place. They charged my insurance $10,000 to fix a side mirror and door. A month later when I shut my door, the mirror completely fell off and shattered. My Toyota emblem randomly fell off and I didn’t notice till I was cleaning snow off my car and it was randomly gone. They said I hit something but the marks had been there 3 years prior and I have proof of all of this. They told me they would fix the mirror BUT I HAVE TO PAY $50,( the mirror is $15 at AutoParts) even though it was their mistake to begin with. I would NEVER recommend this place. There is also missing parts to my car after getting it back from them. ALSO! They quoted me $1400 for a HEADLIGHT when Ulmers right next door quoted me not even HALF of that. The better business bureau will be getting a claim. Never in my l

Adam was great! Very good public relations. Nice and very knowledgeable about every aspect of the work that needed to be done. Excellent work done on my truck. However the tint on my driver side window got scratch in the process and Adam made it right. He sent me to get it replaced and Gerber paid it. I’d recommend Gerber to anyone that wants a good professional job done on their vehicles. Here again, Adam was GREAT!!!

Mary Ann Miranda and Craig thanks for your excellent customer care. Doug you need to work on your customer service skills your delivery is not professional. Dropped a few stars because of him. Got my car back. Thanks