Gerber Collision & Glass

Rude & rushed service. The bottom of my front fender was never fixed. Also, just called to switch locations due to a mistake with insurance, and the lady who answered at 12:10 on 6/10/2025 treated me like I was dumb and hung up. There are other locations (as the lady so sarcastically said), choose another one. It's also inconvenient to get to and from.

I am very happy with Universal Collision Center and their staff. Tammy was very helpful not only scheduling the time to get our car dropped off for repairs but also helped us to get a rental vehicle. She kept us updated on every step while our vehicle was in a shop. The repairs were done professionally and in a timely manner, just as promised. I like that they offer a lifetime warranty. I definitely recommend them! Thank you!

Tammy Jo is awesome. She is thorough and knows her business. My car was ready before the promised date. She is fair and honest. I got quotes for my repairs from 2 other companies...Tammy was so much more professional and honest. I took her another of our vehicles that needed work. I highly recommend!!

I know now why A+ Dealer Alternative (the best mechanic shop in Tallahassee) recommends them. Interestingly enough, this was not the exact Gerber shop, but another one down the road (there are several in Tally.) Service was prompt, communication was OUTSTANDING, everything was thoroughly explained, and my car was done AHEAD OF SCHEDULE. (How's that for amazing?!) Not only that, it was cleaner than I left it and I was given detailed instructions on how to care for the new paint on the dent repair. Add super friendly and patient staff and you have a 5+ star shop!

I was in a car wreck, the reviews for this place said they do great work. Based on the brief interaction I had with the customer service desk I am giving this place a 1 star review. I was told they couldn't accept a tow to this shop because the person who accepts tows isn't working currently. No offer or attempt was made to have it towed to the many locations they have in Tallahassee, just a straight we don't want to do work for you. I don't know if they perform quality repairs. I can not speak to that but the customer service is terrible. Avoid at all costs.