Gerber Collision & Glass

Joe Hudson’s is incompetent. They not only took 2 months to fix my SUV, they didn’t listen to anything I told them about my vehicle. They used an aftermarket bumper cover even though I told them it would not line up correctly. And now I am having it replaced with OEM parts. They also put my emblems on the side of the vehicle that needed repaired incorrectly. See pictures. Also replaced my tail lights with a whole different design and style of tail light that was on the truck and charged so much my insurance denied payment. They were supposed to complete more work they didn’t get done but have never called to set that up. They constantly call telling me I need to pay for the tail lights that are not the ones that were on it. Someone decided they could put on what ever style they wanted.

My experience with Joe Hudson Jacksboro Hwy Wichita Falls Texas has been positive! Repairs were completed within quoted date, workmanship, fantastic, and regular updates were appreciated! Justin is a phenomenal employee who made the daunting weekly phone calls, and did so with friendly, sympathetic and top-notch professionalism! He knows his job and I hope his job knows how valuable he is! Five stars all the way around!!!

Unfortunately, my experience here at Joe Hudson's was less than unacceptable. I had high hopes based on prior reviews, but was let down and here's how: Let me start by saying what they did well...When I first brought them my car in Jan for damage from a deer they were prompt in providing me an estimate, and was flexible in scheduling the repairs. They were always professional and never spoke rudely to me. They answered phone calls and, initially, provided updates promptly. The problems began when they told me my car was repaired and ready for pickup. When in reality, my car was not fully repaired. It was returned to me in a condition that required me to take my car back to them about 2 more times. While doing the initial repairs they damaged the interior of my door panel and never said any

From my drop off and until my pick up they are very responsive and punctual to get me update of my car. They are very good with diagnosis my car and they repaired my car well. I am satisfied with their service.

Joe Hudson did a fantastic job getting my truck fixed. They identified every little ding and scratch and when they were finished, it looked like new. They even returned the truck ahead of schedule. I’d recommend them to anyone.