German Auto Group of Alexandria

Hired this company to perform a PPI on a used BMW as I am buying out of town. Was given a clean bill of health by these people and upon getting the car it has a persistent noise. Get it back to my home town and inspected. Was told the front differential needs to be replaced entirely. A $7,000 bill right after purchase. I never would have purchased the car had I known but have no options now but to fix. This company has been of no help whatsoever. I find it very hard to believe that less than 50 miles after they inspected it that the differential would go out. The either didn’t do a full inspection or are too incompetent to be working on cars. Either way stay away at all costs. They will cost you and be of no help.

First time customer. My first impression was formed when speaking over the phone twice to Adrian. His tone then and in the shop seemed genuinely pleasant. The atmosphere from the receptionist to the waiting room and clean lavatory was positive. The Audi work was impressively good and parts were on hand. They even washed the SUV. I am so pleased with my decision to visit German Auto Works (600 S.Pickett) on Saturday for my 2009 Q7 immediate need. My Audi has always been serviced at the Audi dealership, but now too expensive. To that end, I plan to return to German Auto Works for my old Q7 upkeep. Thank you Mr. Adrian for your excellent customer care and honesty. The last words that were said by the Receptionist/Owner as he handed me my receipt was that, "We Guarantee Our Work". Kudos to

Adrian, Thank you for the response. I understand you are saying the Alexandria (Pickett) location is a single independent repair facility. I do want to note, though, that the person who provided my receipt stated you are affiliated with the other German Auto Group locations. If that’s incorrect, fine, but that is what I was told on site and it contributed to my expectation that pricing would be consistent across locations. I’m also going to restate my original point clearly: my review was about transparency on labor and how my follow-up questions were handled, not whether work was performed. Here are the key facts: I brought the vehicle in for hesitation during acceleration. I suspected a misfire, and your team confirmed a misfire after a $179 diagnostic. I was told that diagnostic fe

Happy overall with the service. They let me drop my car off right at closing and had it ready the next day. I just needed a battery replacement. I will say, the labor cost felt quite steep for something that simple, but they didn’t try to upsell me or make it seem more serious than it was. Seemed like honest, straightforward people, and I appreciate that. I’d definitely come back.

If you want to take your car somewhere without worrying about having it done right the first time...these guys are great! Customer service is 2nd to none. If your waiting for service the waiting area is always clean, bathrooms are clean and kitchen are always has a cold beverage. I come all the way from Maryland to get my Mercedes serviced here! They won't let you down!