Glass America

If I could give ZERO stars I would! Do not get your glass done by these people! I turned my defrost on and my glass started cracking due to cold weather, they installed my glass in 2021& they found a reason to not cover my windshield under there “lifetime warranty” so I had to pay $700 IN CASH! Because they found a knick that may or may not have caused the random cracking, but the rep made sure to tell me they can’t control Mother Nature a the warranty only cover THEIR WORK! my glass was replaced with a DISTORTED GLASS! (Their work again) On Friday 1/19. I made them aware something was not right, they failed to reach back out to me, I had to hassle them to get a tech back out & the tech showed up with a scratched glass on 1/25 and was not able to replace the distorted glass they install

What a bunch of time wasters. Someone broke my windshield two days before this post. I called in immediately the next day, first thing at 9 am sharp, and I was promised a call back that day with an ETA. I didn't receive a call that day, I called back THREE times today to confirm my appointment, and no one called back to schedule a time. The confirmation email even said "your appointment is confirmed for 'TBD.'" What a joke. I decided to take my business to SafeLite and I now have an appointment CONFIRMED for 8 am Monday. I honestly would have use of my car by now if I went with SafeLite to begin with. I honestly have no idea why my insurer recommended this group because the customer support is absolutely worth of a 1 star review.

Thank You, Glass America 🇺🇸 and glass technician Javier for your diligent and meticulous work. #NewWindshield

Called on a Saturday to schedule an appointment to get my windshield replaced the earliest they could get to me was Monday. When Monday came we received a text message that they didn’t have the replacement part and rescheduled us. My question is did they not know that they didn’t have the part? And if not why did they wait until the day of the appointment to inform us? They weren’t closed the day before the appointment so it doesn’t make sense for them to blindside us like that.Just seems very unprofessional if I could give 0 stars I would’ve

Was never told i needed to removing racking system from my truck, or i would have had it done! When tech showed up an told me i said i could remove it right then. I was told it didn’t matter because he had other appointments and he couldn’t wait for me. I told him the whole reason I went with his company was because of the day that it was being done and I couldn’t wait till another day he refused to wait for just 20 minutes so I can take it off. Then was supposed to come back by 8 o’clock in the morning didn’t show up until after 10. I called to discuss this I got nowhere. I would never use this company again and I’ve made up my personal business to tell everybody I know I never trust or use this company! This was handled terribly, and as far as I’m concerned, you they really suck!