Goodyear Auto Service

Went too have a flat repair the manager said it would be a 3 hour wait, I said I have to get home to my wife who has dementia can you please put my spare on,she said I can't put you ahead of anyone it will still be 3 hours. I told her I was a former G110 Goodyear Dealer & good customer of this company store & bought my Goodyear Fortera tires there & do all my services there for 11 years. I left & went to Tire Choice & they put my spare on for no charge. I'm will never go back to this company store again. The manager is a joke. As a former Goodyear dealer I couldn't believe how this is how they treat their customers.

Poor management, unprofessional employees behind the desk. Good year used to have standard instead its a sarcastic, unapologetic woman making sighs and acting annoyed because they can't staff let alone control appointments made. The excuse 1 guy and two cars in front of me for a 1430 appt can't do an oil change before they close at 1830. 4 hours and 2 of us were only there for oil changes.

Made an appointment for two tires to be swapped out. Arrived on time and their system was down. Gave manager my keys and over an hour later the vehicle hadn’t moved so I left. Don’t waste your time or money here, they don’t care. Calling the 800 # below was also a waste of 20 minutes as the representative asked me for a file number that doesn’t exist. Email me some coupons if you want to attempt to resolve this

Had to come to this location with my wife on Saturday, Riverview Florida. Was a good experience I can’t say anything that I feel was wrong. Everything was taken care of. Had plenty of help. There was a brother That works there that help me out a lot I think he said his name was Mike but if u want some good service go to Goodyear and ask for him he will get u right he did it for me so I know he take his job serious but thinks again just want to let the world know what good service i got

If you want your car destroyed, take it to the Goodyear in Riverview off Big Bend. I brought my car in on Wednesday, April 23, 2025, to have two tires replaced and an alignment done. I picked it up the next day, Thursday, April 24, and was absolutely mortified when I saw the condition of my vehicle. As you can see in the pictures, both of my rear rims were completely destroyed. They left deep gouges all around the rims, and didn’t even bother cleaning off the tire mounting compound they used. It looked like they had no respect for my car at all. And the alignment? It was so bad the car was almost undrivable. Thankfully, I contacted corporate, and they sent me to a different location to have it corrected which I did today, April 26, 2025. When the technician at the new location handed me