Goodyear Auto Service

I had a pleasant and unusual experience when I brought my car to the Watertown, NY Goodyear shop. As a women, it is very unusual for me to leave a auto shop feeling satisfied. I often am treated as if I know nothing about my vehicle and that only that particular shop knows what's best for me, usually to the tune of several hundreds if not thousands of dollars later. I can say that working with Peter Harris and Chris Hutt was a very different experience. Peter was up front with what was going on, showing me the problem and then he spent an exceptional amount of time finding what I needed. (I have a 2012 subaru, which is an odd duck of sorts for available tire sizes) and getting it as soon as possible all while taking extra measures to assure the safety of my vehicle while waiting for the p

I had an excellent experience at Goodyear thanks to Chris, the technician who worked on my vehicle. He diagnosed the issue quickly and took the time to clearly explain what was wrong and what my options were. It’s rare to find someone this knowledgeable, honest, and dedicated in the auto service world now. If you need work done on your car, Chris is the man.

I will always bring my car here. They are so nice and accommodating and never make you feel like a burden. They explain everything throughly and work extra hard to get your car to pass inspection. Can’t wait to come back next year.

I ordered and paid for tires and an oil change online and was given an appointment for 2 days later at my local Goodyear shop. I went in for the appointment and immediately had and issue finding my appointment in their system. After a little searching, they found me, but there were others issues with the order. Kenny, the assistant manager assisted with my order and tried to figure out what was going on and hit a brick wall because he didn't have the store managers password to go any further with it. This was s Sunday so, Peter, the store manager was off. Kenny called him to see if he could help, as luck would have it, Peter was nearby and would stop in. As soon as Peter got there and looked into it, he told me one issue with my order was the tires I was offered online were not the right

Awesome customer service from the second I walked in! I was a “walk-in” without an appointment and was immediately greeted and put in the queue. They were able to fix my flat (Thank you!!), but also put my spare back under the car where it belongs even though that was not part of the service! I have purchased 4 sets of tires for multiple cars from this (Service Center 1142 Watertown, NY) location and have always received great advice and excellent customer service! Highly recommend!!