Grand Auto Center Inc

My toddler son had pulled the front passenger seatbelt back and tangled it so badly it was no longer functioning. I tried to get it untangled to no avail. I took my car to my dealership and they "tried" to untangle it and said I'd need an appt bc they would have to take the panel off to straighten it out (at $195/hr). Took it to Grand Auto instead and they untangled it in 2 min and didn't charge me anything. Three cheers for honesty in an industry that isn't always known for that.

Expensive, and they scammed us. We had lifetime guarantee brake pads, which a mechanic can replace at no cost for new pads. They said they couldn’t replace them for free for some reason and charged us for new pads. They said they’d give us the old ones. They didn’t do that, and the woman working there repeatedly blamed my wife for not reminding her (even though my wife did remind her). And we didn’t get any warranty info for the new pads. So their scam here is they charge you for lifetime guarantee brake pads, even though they switch out your old ones for free. They chose not to respond to our complaint with the Better Business Bureau. This place is trash. Go anywhere else.

Hello! I brought my Jeep here after it overheated, expecting an honest diagnosis and repair. The shop told me which parts needed replacing and said the car would be ready the next day. They did replace the parts and it seemed legit. When I returned, they pulled out a pressure tester, 3 guys gather around the car, shook their heads , told me to touch the tester and see that pressure is low and started saying the engine was broken and it’s a big damage I won’t be able to drive the car. One mechanic offered to replace my entire engine for $6,000 cash and have it done in 4 days (my car has 57 k miles ). This felt very suspicious and unprofessional. Thankfully, I took my Jeep to a different mechanic who simply replaced the actual faulty part. It costed me 370$ total -towing and part that wa

Wow! This was a 10/10 experiance. Went in with a smashed door and I swear the car came out better than before!! Also was ready a day early! Such an easy experiance with real pros!

I’d give them more than 5 starts if I could. On the hottest day of the summer, my car overheated and needed a tow. It was nearing their closing time, so they instructed me where to park and leave the keys. They diagnosed quickly, got the parts very fast, and had it done earlier than expected. They communicated every step of the way, and charged an extremely fair price. You can tell they are professionals who have been in the business a long time. I’ll come here for all future needs, and I recommend them a million times over!