Greenville Toyota - Service Department

I bought a used 2019 rav4 from this dealership in 2022. Less than 6 months after purchase I had an issue with a roof leak stemming from the roof rack. I google searched and found this was a known issue with my model rav4 and that it was covered for repair. I called to schedule an appointment and was told over and over that I was wrong and it wasn’t covered. I didn’t have the extra money at the time to pay out of pocket so I just didn’t do anything about it at that time. A month later I moved to New York and had the extra money needed for the repair so took it to the dealer near me there. They pulled up my vin in their system and told me the repair was fully covered and fixed my car the next day- zero charge. Now it’s 2025 and I am back in SC and experienced the coolant bypass valve issue t

Avoid this dealership! I brought my car in because it was acting up, and the service department diagnosed it as a starter issue. They quoted a repair bill that ran into the thousands. Something about their explanation didn’t sit right, so I decided to get a second opinion elsewhere. Turns out, the starter was completely fine—it was just a weak battery! The other shop tested everything thoroughly, confirmed the issue, and fixed it for a fraction of the cost. Either this dealership is completely incompetent or they’re trying to rip people off. Either way, I wouldn’t trust them with my car again. Save yourself the time, stress, and money—go somewhere honest and reliable.

Took my son's Toyota Camry to replace the water pump. The customer service was great with fast check in. The courtesy driver was excellent dropping me off and picking me up when the vehicle was ready.

Josh in service was able to squeeze me in for an emergency situation with my vehicle. Obviously, the wait was longer because of it being last second without an appointment. I would recommend setting an appointment because while everyone is extremely helpful and ensured that my vehicle was back on the road safely as quickly as possible, they also definitely try to satisfy the needs of those with an appointment first (understandably). All of the other sales staff seemed friendly enough with limited interaction.

My first visit to the service center after I bought my car was actually dreadful. I was waiting for 3 hours and then all the employees started to leave work because it was 6PM. Someone forgot to give my car back and they were going to leave me stranded at the dealership. The manager reached out to me and rectified this. I was lucky enough to wave down an employee and they found my car. That was 20,000 miles ago. Since then I have been there twice. The second time went find but it took a couple hours just for a tire flip. My last visit was last month and it went very fast and everyone was professional. Everyone has always been professional and they did a good job. I would recommend them for servicing but do take note that if its during a busy day, it can take some time to get your car back.