Group 1 Automotive Inc

Ordered some parts and somehow 8 of them were forgotten! Contacted representative about issue. New invoice was sent with a higher mark up of the parts along with a shipping charge. Contacted a second time to correct invoice before charge was approved which they did but shipping took forever even though it was a mistake on their behalf.. GREAT customer service!!! NOT! Buyers beware of very poor customer service !!!!!

Ordered an engine wiring harness junction box for my GMC truck. Got the shipment a week or so later. Open the box and its engine lifter parts. Contacted them they sent me a return label and “ordered” the correct part. Waited almost 2 weeks for the “correct” part to be shipped. Got it in today and it’s a front tow hook for a GMC truck. Will no longer do business again! Beware.

I ordered an OEM timing set for a Ford from Bob Howard PDC which is owned by Group 1 Auto Parts due to their competitive pricing. The RH phaser installed fine, but the LH phaser spring broke during installation. I called customer service and spoke with a representative who was helpful and told me I didn’t need to return the full kit — just the damaged part — and that I could return it using the packaging from a replacement, even if purchased elsewhere. I followed her instructions, completed the warranty and RMA paperwork, and shipped the part back. A few days later, I received an email stating my return was rejected because I didn’t use the original packaging and had submitted the incorrect form. I called and spoke with the same person who sent the email. He denied that any employee woul

Order a part. Asked for vin number to verify the part would fit. Got the part in the mail. Completely wrong part. Sent an email and was told I need to order the correct part because the part that was sent to me was the part I ordered. What’s the point in added the vin for fitment verification if you’re not going to check it. Horrible customer service. Buyer beware!

Needed a new CCV filter in a hurry for my 2013 diesel. Found one on the web site which offered overnight shipping. Placed an order using an often used company card. The order was placed and the charge was authorized (got a confirmation email with an order number and everything). The next morning I got an email saying the order was cancelled on their end due to the payment method being “HIGH-RISK” and recommended I replace the order using PayPal. Basically, they charged my card and then after cancelled the order due to the payment method. I did get an email saying they would issue a refund so will be watching that closely but back on the search for the part I need. So if you need parts in a pinch I would highly recommend NOT relying on these folks.