Habberstad BMW of Bay Shore Service

Outstanding service and trust at Habberstad BMW Bay Shore. Thank you, Luis Naranjo. Consistently exceptional service from Luis, who completely handles my car needs with extraordinary knowledge, patience and best practices for longevity of your cars running health. I never go anywhere else because Habberstad stands behind their work and it’s always been smooth service experience. Luis has the incredible ability to know many many models, their years and specific details to each one. It’s stress free and not nearly painful to the wallet compared to relying on mechanical work by a rando shop in the area. This is what sets Luis and Bay Shore Habberstad apart from the rest.

Avoid bringing your BMW here for any type of service. Their entire service department is sleezy and dysfunctional. No one has any clue what the going rate for any type of service until they get you in a chair in front of their service team. Luis is the worst of them all. He speaks in a condescending manner, over inflates the initial pricing so he can seem like the good guy when he “brings it down”. Luis is the epitome of a slimeball car salesman, and he doesn’t even make the sale. He refused to hear me when I advised I’d had a BMW service tech look at my car, and wanted to run a $500 diagnostic. After a little back and forth he said he can do it for $295. Only to discover the ACTUAL price for a diag IS $300. Disgusting practices in that service department. Avoid this service team like th

Had an issue with a tire and Tameko Maxwell went above and beyond to help. He was consistently professional and worked on a weekend all the way up until closing, making phone calls on my behalf to insurance. Great communication and made me feel comfortable with the process. Would definitely recommend

Such a disgusting scam place. I am so disappointed by their customer service. Went in for service dropped off the car there for a week and when I received the car i saw a scratch on my passenger door and curb rash on my passenger front wheel. Called my service advisor, didn’t answer my phone call. Left a voice note, never got back to me. Since they’re closed the next day, I reached out to them again the day after. My service advisor said he will take a look at it and get back to me. He got back to me telling me his manager said they cant do anything because I reported after a week. I don’t understand how it is a customer’s fault if they cant answer the phone calls. Never going back to this place and i prefer my readers to not go to this scam place unless you wanna get service like these an

I came in to look at x5 or x7 . A gentleman named Nick was who they referred me to from the front desk. The front desk girls were lovely. I followed him upstairs to sit down and look at cars. I told him my budget told him my range asked him about a couple of color questions. As the conversation went on for some reason and attitude developed from the young man. I don’t know if he felt that wasn’t going to spend the amount of money that he wanted me to spend. I was under 70,000 was my price range. I asked a simple question about color rolled his eyes as if I couldn’t afford the $5000 color package it would be. Made me feel very Uncomfortable I got up and had a phone call went downstairs to ask the ladies at the front desk if they could just give me another person which they did. The gentlema