Hallmark Subaru Service & Parts

Unfortunately I had a very bad experience here. I came in for just a simple oil change and tire rotation. Waited for an hour before my car got put into the bay even though I had an appointment. When I got my car back it was uncontrollably shaking so I brought it back. I was told because I didn’t have spacers on my tires that was the issue. I had hub rings on my car before they messed with it and somehow the hub rings are now no longer there. They refused to take responsibility for losing them and actually broke my lug nuts (they handled the cost of them and the rental which was great). Im disappointed as my car still does not have hub rings and the guy continued to tell me that spacers and hub rings are the same thing (they are not). He never asked me if I wanted hub rings back on the car

The mechanics here told me 'someone' added incorrect refrigerant to my car and it would cost over 500$ to fix. Prior to telling me this this was the only mechanic that had ever worked on my car so there's only one place the faulty refrigerant could have come from. I was told they didnt have record of doing that and I must have gone to another shop or done it myself. Again I have never had another shop but this one work on my car. Two other shops have told me what I was told doesn't make sense and also quoted me half the price I was quoted here to fix the faulty refrigerant if that was the problem.

Appt was for 8am. I was first car to pull in the dock. It’s 10:35. Still waiting. Only had recall on lamps and oil change. I could see my car from the seat in “lounge”. It was parked in the same spot until almost 9:30. “Lounge” is sketchy-free coffee and water but everything else is vending (nothing like Montgomery Subaru. Free food, soft drinks, etc and on fridays they cater in sandwiches. Would have been worth the hour drive in the opposite direction from my house) Employee has their phone plugged in at the lounge charger. For 2 hours it went off at top volume almost nonstop. At the front desk an employee in some sort of head fitting cloth cap flipped a clipboard on the counter mumbling something about “this shit”. And still i’m waiting on my car…. Edited:11:15-still waiting….

The staff were professional and friendly. The work on the eyesight system was completed same day and they even got me a Lyft to my office. Can't speak to the cost.of the work as this was fixing a mistake made by a body shop, and they paid the bill.

Awful experience. Waited 2 hours for them to screw back on my heat shield, charge me $200, then it fell off again two days later. Terrible communication. Would NEVER recommend.