Hampshire Auto Works Inc

I came in again because they did a great job diagnosing my wife's Town and Country about 8 months ago. Bob was up front about what to expect and did a good job of managing my expectations then. This week I took my Jeep in to have a gear shifter that was stuck and to have a leaky power steering fluid issue fixed. Bob and Mike discovered my gas tank was missing a strap and called me to give me an estimate on all three to repair. He gave me a high number to expect for the gas tank as that quickly became the most pressing issue. The number was more than I expected and would mean that I couldn't get the power steering fixed. He explained to me that it was unsafe and told me that he was going to be sure they got it done for less if they could, but he didn't want me to have any surprises. With th

Layers of service to appreciate here! Our only car was virtually undrivable due to a bad ball bearing, rotor, brake and sensor. We brought it in on a Monday and told they were busy so it might be Wednesday before they could get in there and take a look. Not only did they have it looked at and diagnosed by Tuesday morning, it was completely fixed by Tuesday afternoon. They called us twice with updates along the way as things were discovered, which we weren't expecting and really appreciated! The car feels like it drives better than when I first bought it. We definitely recommend this shop!

Deeply unprofessional behavior by the owner. We won’t be going there again.

Had work done there many times and have had no issues.

Bob and Mike took care of my truck as if it were their own.