Hanvover Lube And Brake

I have been a customer at this garage for a little over 3 years. After me last visit, I will no longer be using HL&B. Made an appointment in March to get a sweaking/grinding noise in my wheel diagnosed. I was informed that the tech was unable to duplicate the sound I was describing. I'm like, ok that's fair. The noise wasn't happening all the time. I let it go about 6 weeks, to make sure the noises are noticeable. I make another appointment in early June and was told the same reason, this raised a red flag for me. The tech didn't even roll the windows down while test driving to make sure the noise was audible. It was just dismissed. When I picked up the car, the tech got in and I drove us around the block and Literally as I am Turing us onto Baltimore St, the sounds happen and I point it o

Edit: management called me back and fixed the money part. She apologized. Charged us for an hour and a half to put the car on a machine and tell us they cannot fix. It does not take an hour and a half to put it on the machine. Then he claimed that he tried to help by calling the warranty and seeing if it’s covered and calling a dealer to figure it out, but we’re left with nothing but a piece of paper saying what the machine said. So now we have to take it to a different dealer and pay another diagnostic fee because they couldn’t fix it. I wonder if they twiddled thumbs for an hour and a half and charged us. It definitely does not take an hour and a half to diagnose what a machine says. They didn’t have to take anything apart just plug a machine in.

My vehicles inspection ran out the end of May and I needed to get it inspected. I called them and made an appointment for last week and luckily I didn't need much work for it to pass inspection! I was impressed with the quality of service! Thanks Hanover Lube and Brake!

Friendly service, kinda slow… techs seem to not take their time and actually look vehicles over, so your car breaks after. Not sure why it takes all day for tires and alignment not to mention sat for 3 days prior, vibe kinda is off with this place may try to cheat a female outta money because “they don’t know cars” type vibe. UPDATE: they just fail to look under the vehicle and realize there are actual issues. Not sure I’d call them reputable by far. Took it in because I heard a noise, they test drove it and found nothing. Simply looking under the vehicle they would have found CV boots busted, wheel baring going bad, but instead said it was fine. 😂 A for effort I guess.

This place definitely exceeded my expectations! I called around town and had a good feeling about this place and I am glad that I followed my gut. I ran into an issue and needed a VIN verified on a holiday weekend and Hanover Lube and Brake stepped in to help. I was able to schedule two vehicles for safety inspections and they made that whole process smooth as it could be AND they even sent a thank you letter days after my appointments. They have earned my trust and I will be a customer for life!!