Harrell's Tire & Auto Service

I had new shocks, sway bars and an issue with an air bag on my motor home. Ive used Harrell's before for my motorhome and go back to them the I have a problem or general maintenance. They are one of few in Fayetteville that performs repairs on motorhomes. Great customer service the technician called me multiple times to update me. Personally I really appreciate the updates. Great place and will continue to give them my business.

Without getting into the specifics, Mistakes were made, and my vehicle was damaged. However the 5 Stars still stands. It stands because after pointing out the damage, the only thing that was said was "may I have your keys sir? We'll take care of it." That was it.... The man took my keys, took responsibility, and took off to fix it. No haggle, blame throwing, or excuses. Just a firm handshake and shop that stands behind their work. And it wasn't a cheap fix. But I got my vehicle back the same day,at no additional cost, and you can't do much but respect that. Especially in the world we live in these days.

I absolutely love this place! The staff have always been friendly with helping my husband and then with me. I'm always sold on good customer service but as a female that knows nothing about cars, I've never felt as if they were trying to make me buy unnecessary things for my car. They give clear information and help you figure out what's really needed at that time. Not trying to rush you to get work done that could possibly wait a few more miles. They are even nice over the phone, never rushing you off and answering every question or concern. If you're still thinking should you go.... the answer is yes!

Took my sister’s car in for an evaluation and compare it with the evaluation we received from Toyota. Found that they were almost alike, but the prices were much different and some things were on the Toyota assessment that were not necessary at this time. Thanks to the staff for listening to my concerns doing a thorough evaluation and then performing all the needed repairs to have her car Back up and running.

This auto shop has great customer service. They were willing to find the issue but it took too long. I have to give them a 3 stars due to not finding the issue earlier. Also, I spent a lot for the wrong repair and cause me to keep my car rental longer than I should have. The warranty cover the first repair but the second was out of pocket. Two repairs later and I spent at least $2,400 and it put me in a hardship. I wish I can get at least half my money back for something that took 20 mins to fix when I brought it back. I’m glad they fixed the issue and I don’t have to trade in my car for a new one.