Hendrick Collision Center of Concord

Anytime I need autobody work or repairs, I've always gone to Hendrick. They do the best work and give the best customer service. They warranty their work and detail your car inside and out before it's returned. Kyle and Lisa were great! . **BEFORE: First 2 pics with dented bumper and tailgate and cracked tag frame. AFTER: Last 3 pics with new tailgate, bumper, and fresh paint.

EDIT: I thought my car looked good as new, until closer inspection. My bumper is not fully attached to the brackets. How did we find this out? A connector hanging from the car after a couple of days of having the car back. Original: My car looks good as new. Thank you Jerod who was absolutely great to work with and Service Manager Sean who was kind as well.

Nick did a fantastic job in making sure my car looked good as new! Lisa was extremely helpful in the customer service area with keeping me updated. Quick turnaround time and a great experience. This will be my go to repair shop!

Absolutely ridiculous lack of effort and care from these folks. They took nearly a month to repair a fender bender, while also fully taking advantage of my insurance by deeming a lot of minimally affected cosmetic parts as needing to be replaced. But that’s all fine. I’m flexible. I know how this goes… where I draw the line is where they did not get (the undamaged) side of the bumper flush with the fender. Immediately called them out and was told “that’s all we can do” Well… in about half an hour of work I got it flush, with no issues. You had my car for 20+ days and not a single professional could get it right? Yeah, okay. If this is how they treat visible parts of a repair, imagine what they will hide behind the body panels. Save yourself a headache and steer clear.

We’ve always bought our vehicles brand new from Hendrick Toyota and been extremely happy with the sales team and customer service. However, I was in a tiny fender bender with no cosmetic damage other than some paint scratching (no denting or anything additional), we took it to the collision center for a quote and the representative tried to hand us a $3k quote including an entire bumper replacement. When my husband questioned him about it he tried to say they would be unable to fix everything and blend it properly with my graphite coating. I’m beyond disappointed and will think twice about getting my vehicles from or serviced by them. We weren’t under the impression that they were in the business of ripping people off but there are definitely better options in the area.