Heritage Body Shop Parkville

I've used the shop for years, all positive experiences. On 2/27/24 I scheduled a appointment for a factory recall and the first appointment was 3/11/24. On 3/8/24 I received a text that my appointment was being canceled. I called for clarity and got an AI... and things went downhill. AI told me I'd canceled my appointment for THAT day, I had no appointment scheduled. I also received an email that said "we don't have the parts and we don't know if we'll ever get them" basically, goodbye now, run along! Finally, getting a live person, it was confirmed I had no appointment that day, and 3/11 was canceled! This ordeal probably lasted 20 minutes! I called the Owings Mills location and I was able to schedule an appointment for 3/14. Parkville.... so disappointing.

The work done on my car looks good. The stress, lack of communication and delays involved were terrible. It took two months to get my car back. I paid 2 car payments for a car I could not drive!!!! I was not offered a rental for the inconvenience until about 3 days before my car was finished. Terribly disappointed in a dealer taking that long to fix my car. I feel like I could have taken it to a regular bodyshop and gotten it back faster

The work ended up being excellent and my car looks great. But the time it takes is off the charts and they tend to make mistakes fairly regularly. In my case, the closed a bay door on my car while they were backing it out of the garage. This after replacing a reservoir of windshield washer fluid that should have been fixed last time I was there. All in all the service is decent, but if you can find another place...do that

Explore other options for the time being. Heritage body shop has floundered from being a good body shop in years past to now earning the least amount of stars possible. I have used the shop twice, and my first rating would be a five stars. I cannot say the same about this latest catastrophe we experienced over the past two months. We brought our vehicle there recently to repair scratches and replace glass. The repair took over a month and still wasn’t completed when we went to pick it. My wife picked it up in the rain with three kids ages 4 and younger. The staff didn’t help her get the car in the rain, instead watched her struggle to load car seats and kids into the van. Roger, the manager, work hard to pay for another rental for us and has resolved every problem as they have come up, b

Ed Jones in the service department (along with Amanda) were so incredibly kind, informative and helpful. The repair team made a mistake and both of them worked quickly to get it rectified. My truck was repaired and back in like new condition in a matter of days (it only took a couple days as they had to order parts). I will DEFINITELY be going back to them in the future for my service and repair needs. I can't praise them enough (hopefully this review helps).