Heritage Mazda Catonsville

I visited a couple of different Mazda dealerships during my search, but Heritage Mazda Catonsville is hands down the best—best forever! The experience here was on a completely different level. A huge thank you to Mr. Omid and Davyd for their incredible help. They made the process of getting my CX-5 so easy and transparent. Even the team members whose names I’ve forgotten were professional and welcoming. We are so happy with the service that we will definitely be coming back in a couple of months to grab another Mazda for my wife! If you want an honest and stress-free car buying experience, this is the place to go.

I recently purchased a 2025 Mazda CX-50 Premium from Heritage and I was impressed with the entire experience! My salesman was Danylo and he was excellent. I had a car picked out and we negotiated a price I thought was fair but I couldn’t make it down that day as I had plans. I made an appointment for a few days later and to my disappointment, the car was sold. Danylo called me and told me they found the same car at a dealership down the road and they would still honor the agreed price with the other car. I agreed to drive from Frederick to test drive but I was skeptical. To my surprise, when I got there, the car was being delivered within a few minutes of my arrival. The price was honored, Danylo was very knowledgeable about the car and the process to buy was easier than ever. Danylo even

I recently purchased a certified pre-owned CX-70 PHEV fully online, and I must say my experience with Heritage Mazda was exceptional! After speaking to 5 different dealers, I finally found the right one that met all my needs. The price was not only competitive, but the entire online process was impressively easy and stress-free. What stood out the most was the dealer team’s responsiveness and professionalism. They were not pushy at all; instead, I found them to be honest and focused on ensuring that my needs were fully met, which I truly appreciated. It was evident that they knew what they were doing—something I can’t say about the other dealerships I encountered. The icing on the cake was having the car delivered to my home, even though I live out of state. I want to give a shoutout to

The Service Department is not a great experience. They seem disorganized, and communication is poor. It is nearly impossible to get anyone to answer the phone. Calls get routed through a call center and then you end up at a voicemail that seems to never be checked. When I took my car in for a repair, that was covered under warranty (thank you Mazda), I was told I would be given a loaner vehicle. When I arrived the service associate said they did not have any, but he hoped to get some back within a day or so. He basically shrugged, and I had to make other arrangements for transportation. This proved to be a major inconvenience, but these things happen. I called to follow up, but I was never able to get anyone to answer or get any replies. The next day I got a call saying they had a

Car buying is not something that people look forward to, right? But, damn, this wasn't painful. In fact, it was the best car buying experience I ever had. Davyd was so knowledgeable about what was being offered, and he listened to my needs. I felt like I could be honest with him, and felt like he was trying to make sure that I was happy. The whole team was great, actually ... the sales manager, the finance guy. I can't recommend Heritage enough. Oh, and set up that sales appointment with Davyd. You'll thank me later.