Heritage Toyota Catonsville

I just purchased a 2026 Camry from Justin Maize and had a great experience. He was quick to show me different cars, communicated clearly throughout the process, and always kept in touch. It genuinely felt like he cared about getting me the best deal and the right car for my needs. Although he’s newer, he did an excellent job and is absolutely the right guy for the job. Thanks Justin!

5 stars for salesman Kenneth. Very professional and quickly completed paperwork. He is the only reason Heritage got 2 stars total from us. From sale, quickly went downhill from there. Arnulfo attempted to sell warranty options like a bull in a China shop. Have no idea what he was trying to explain. Everything was completed digitally on a table size "iPad". With the excitement of our purchase, I had to email requesting a copy of all documents as they were never provided at the sale completion. "Can you mail the tags when they come in? We're quite a drive away." Arnulfo said no problem. Weeks later had to email if tags were in. "Your tags are in. I apologize for not informing you sooner that they had arrived. Thank you, Arnulfo Romero" AGAIN asked to mail. Digital silence. HAD to drive 90 mi

Great until you meet the self-sabotaging management. Justin and Darin in sales are top notch. Their sense of caring for the customer is a step above all these other dealerships I've been through all week. They helped me get a perfect fit, and Justin got manager approval to sell it inside my max budget. 5-star reps. Ebenezer in finance was clearly trained to push the warranty onto the customer, but he was friendly and real about it and transparent with the numbers. Management left a horrible taste in my mouth. John purposefully stonewalled me for 20 minutes, denying that any management agreed to dropping the car price below my max budget and deflecting all remarks about the sale advertised on their front page, until I gave up and signed for $300 more than the price a different manager had

Ken was knowledgeable not pushy with the sale. Offering water, coffee as I waited. Very nice staff, i was greeted right away as i entered the show toom. Showed me two vehicles trosr5 off road 4runner and hybrid. Patient, followed up on the sale and provided me with details of promotions and low interest Toyota is offering. Just one negative, there were no vehicles in the showroom. Thats how fast they are selling Toyota vehicles. Overall great experience, I highly recommend Heritage Toyota

Just took my car in for the "Toyota Care" service for the first time. My car has a thick under plate that has to come off for oil changes, and the bolts are pretty beefy that attach to the frame. I asked if they could put a bit of anti-seize lubricant on the bolts, since if they get locked up it's super expensive to fix. A special request I know, but one that is super easy. Takes 30 extra seconds and costs 25 cents max. First they said it's not in their standard operating procedures. Okay fine, I dig in a bit more and after talking to the service manager find out they don't carry anti-seize lubricant??? What? That is a standard grease that should be used on TONS of work? (Spark plugs, heavy lug nuts, etc). That is like an accountant saying they don't have excel... Beware getting any ser