Herrin-Gear Chevrolet Service

Herrin-Gear Service Dept is pretty great. My alternator died and I had to get my Chevy Colorado towed. Herrin-Gear was the closest to where I broke down. Not knowing what else to do I had it towed there. I was super stressed about taking my truck to a dealership. I was a bit frustrated but a guy named Fob Fullerton took care of me, kept me informed and the price wasn't as bad as expected. They finished several days earlier than expected. The kind gentleman who gave me a ride home after the tow was wonderful and the ladies in the service dept were friendly. Thank God I didn't have to buy a new vehicle, but if I did I wouldn't hesitate doing business with that crew.

The representative who helped me was very kind, patient, and prompt. She made my experience more pleasant this time. I did not wait long for my oil change as I have in the past. Overall, I had a great experience and the representative should be recognized for that.

I spent thousands of dollars on my car here having several things repaired. I took my 2008 Cadillac in to have the air conditioning repaired and was without the car for a month or more. I had to take the car in 4 seperate times to have it complety repaired. Herrin gear did provide me with a loaner, but returned my car to me with the front floor boards covered in grease and a ripped front seat, none of which was wrong with the car when I originally dropped it off with them. Oh, and we spoke with the general manager and gave him the list of things wrong with the vehicle when we got it back. None of which was wrong when we gave it to them. He fixed some of it, but I'm stuck with a scratched passenger seat and loose panels.

Zaccheus, my service rep is always very attentive in taking care of my needs regarding my vehicles. He takes the time to explain in details that whoch is going on as well as finding out the answers to those questions I may have if he doesn't know the answer.

Fod was excellent. My mom passed away July 6 and Fod showed us so much compassion. As soon as I pulled up in her car he asked where she was thinking she was in the car. Once I told him she had passed he immediately expressed his condolences. Just him remember my mom made us feel welcomed. Thank you again for being so compassionate and also working on my mom's car and mine also.