Hertrich INFINITI of Newark Service

I do not recommend this service department if you value being respected and cared for as a customer. I had to pick up my vehicle up after a scow storm.and it was the only vehicle not plowed out....I asked the receptionist to alert me when the car was accessible. She never called!!! II called a few times and no one answered the phone so I decided to come back in a few hours and when I did the car was still snowed in....I had to dig myself out even when (2) different accossiates walked by no one even asked if I needed for someone to assist...this is A STRANGE OCCURRENCE WHEN YOU PAY YOUR BILL AND COME TO PICK UP YOUR CAR!!! Not to mention 2 months prior when I got my oil changed they never reset my oil indicator so it was appearing with an inaccurate indication.

I brought my car in to Porter Infiniti on June 26, 2021. I had been driving on grinding, squealing, brakes for months!! I told Pat Gil this, and that I know I need rotors as well. I get my car back and I'm still feeling and hearing the grinding and squealing. I call extremely upset, he says bring the car I will check it out. I bring it back the next day. He proceeds to tell me it's just because I didn't get the back braked done yet but it's completely safe. He points to some shiny clip and says "see they were changed" "Trust me I've been doing this 25 years......" He succeeded in convincing me everything was fine. 2 wks later I get the rears done. The same thing is happening and now my abs light is on. He tells me to bring it back to check the abs. Says I need some part that will take 3 da

Top notch professionalism and service. Their always kind, courteous and eager to answer any questions you may have.

Didn't offer the shuttle advertised on line, but service was good, all the staff were helpful and friendly. Great communication