Hertz Car Rental - Columbus - Reynoldsburg Hle

I paid and reserved a car online to take my sister to Cleveland Clinic. We get there today no cars no phone call to warn us. Girl who was there had no customer service skills at all I asked her since we had reservations and needed car could she find us one have offi e hold it til we get there. She said you will just have to call them. Her comment was she would have to look the numbers up on Google too. OMG that flipping lazy can't find a customer a car when they had reservations. Tell them to do it themselves. We showed up at entreprise got car in less time then it took at avis for girl to turn us away.

I reserved a rental car 2 weeks before a very important trip. And when I was there to pick up my rental car, they refused to let me pick it up because I don't have a full coverage car insurance( I do have insurance that covers liability) This is an absurd policy that I've never seen anywhere when trying to rent a car. Are you saying I don't have the right to rent a car if I can't afford a full coverage insurance for my own car? Or what if someone doesn't own a car, are they not allowed to rent a car? They also should have mentioned it before I made my reservation. Plus, the guy at front desk was not friendly at all, he asked me to calling my insurance company to check my coverage. And then he proceeded to taking another call and talking so loud while I'm talking to my insurance company.

Probably just lost a lifetime costumer. I have rented from Hertz 3 times in the past year. This last time they charged me $150 cleaning fee. After the gentlemen told me I didn’t need to vacuum it because they will just clean it when I get back. They only expressed making sure I bring it back with a full tank. The lady on the phone had an attitude from the start because I thought she asked something and she rudely said “I didn’t say anything” when I was like oh I’m sorry go ahead. Then saying how disgusting and dirty I am. I had a small cadallic with 3 small children just trying to make ends meet until I could get a new car because my minivan was totaled. I was already having a rough time as it is. Everybody knows the stress working and dealing with insurance and being in and out of cars. T

They have great managers there YJ, Jayden , and Mike

Worst customer service and they scam people so be extra careful when returning the car because they will charge you detail fee even if the car is clean as in no dirt or trash anywhere