Hertz Car Rental - Dallas - East Northwest Highway Hle

I reserved a car for myself but when I got there they “took all the equipment out.” I had been dropped off by Uber. Staff just left me there alone and kicked me out without getting me another car from another location. Basically told me to come pick up the car, said there were no cars, and locked me out without finding another rental.

This location is closed from April 7th to at least July 7th, 2025, per Hertz Social Media Team. There are no new dropoffs or pickups allowed, so make sure you check in case you do because I was not notified, and more or left stranded here. I went to the Mesquite Location about 10 minutes to the Southeast who was able to help me out thankfully.

Literally cannot discourage you strongly enough from using this location AND Hertz in general. Worst customer experience in any field, ever. I am actively discouraging everyone I know from ever using Hertz again.

I was robbed by an employee that details car vehicles at this location after my car was taken due to breach of contract from hertz technical difficulties. The manager here did not want to investigate the issue at all and suggested that I just contact corporate. I am currently taking action. I am fully aware that the link in the automated message below has been provided as a false remedy to multiple complaints. If you were to copy this link yourself, you would see that it does not lead to an hertz affiliated website, instead it leads to your facebook profile.

Roosevelt gets at least 4 stars! Overall Hertz gets 2.5 stars, maybe 3. On the front end I should say that I like Hertz; I’ve been a gold member for a long time. However, they should have a better response when a problem with one of their vehicles arises, and I shouldn’t have to put forth extra effort for them to make good on promises or statements they make... My car’s transmission was recently replaced and I didn’t want to drive my car on a relatively long trip from Dallas to Austin, so I rented a vehicle from a non-airport Hertz location–pickup on day 1 and returning on day 5. Everything went smoothly while picking up the rental on day 1, and I was in and out in less than 20 minutes (thanks Roosevelt!), and the drive to Austin went just fine. The next morning of day 2, I couldn’t get t