Hertz Car Rental - Montgomery - Vaughn Road

Montgomery, AL · Car rental agency

Rating
3.1/5
★★★☆☆ 3.1
Reviews
20
Rank in Montgomery
#197
of 525 shops
City Percentile
22%
rating percentile

Hertz Car Rental - Montgomery - Vaughn Road is an auto shop located in Montgomery, AL. It is one of 525 auto shops listed in Montgomery. Its 3.1-star rating is slightly below the Montgomery city average of 4.3 stars. There are 10 photos associated with this location.

About Hertz Car Rental - Montgomery - Vaughn Road

Welcome to Hertz Car Rental - Montgomery - Vaughn Road. Select this location to begin your car rental experience or choose from other locations near you. Enjoy a wide selection of vehicles like luxury and sports cars, SUVs, EVs, vans, trucks and... More

Customer Reviews

★★★★★ 5.0 Abhishaik Pulivarti · Oct 2025

First time with Hertz and they really were a life saver. Previous day went by to see if they had one way cars and Hilary told me they have a car but i told her there’s no need to reserve it because I’ll do it online. At home online there were no cars so the next day I went again Hilary did reserve the car for me just in case ! Not only reserved but helped me upgrade it ! Really was convenient and came out clutch for me ! Totally recommend them !

★☆☆☆☆ 1.0 Neha Naik Dalal · Sep 2025

Worst service, worst people. The manager at this location is the most arrogant person I have met. She got involved on her own. We were speaking with a decent man. Everything was going well. She got involved and insulted me and started speaking to my husband. They told us we would have to wait even though our booking was confirmed for 8.30 AM. We said we would wait if you give us a time frame as we have a doctor’s appointment in Dothan. They told us we cannot guarantee anything and there is a possibility that we will not get a car at all. They had a car available but they were asking us to pay another $40. Any other car rental company allows free upgrades if they do not have what we booked. Even after all this, we were ready to wait, but the manager was so rude, I almost called 911. I have

★☆☆☆☆ 1.0 Sathish Reddy · Feb 2026

I had a confirmed one-week reservation at the Hertz office on Vaughn Road, but they refused to provide the car at pickup. The manager was rude and dismissive, offered no clear explanation, and made no effort to resolve the situation. This wasted my time and disrupted my plans. I cannot recommend this location.

★☆☆☆☆ 1.0 Jiawei Liang · Jan 2026

I had a confirmed reservation, but the staff refused to provide a vehicle and offered no real help. The front desk attitude was very poor — dismissive, unprofessional, and intentionally slow. They did not make any effort to assist, check alternatives, or resolve the issue.I felt completely ignored and disrespected as a customer. This experience was extremely frustrating and a complete waste of time. I would not recommend this location.

★☆☆☆☆ 1.0 shayla williams · Feb 2026

Sat for over 45 minutes while no person was working at the Hertz counter. We were told and stalled by a AAA staff that she was helping someone outside. Little did he know we canvased the parking lot to see what cars are available. Never have seen this before at this location

Accessibility & Amenities

✓ Onsite Services ✓ Active Military Discounts ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Credit Cards ✓ Debit Cards

Services

Car rental agency

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.