Hertz Car Rental - Montgomery - Vaughn Road

First time with Hertz and they really were a life saver. Previous day went by to see if they had one way cars and Hilary told me they have a car but i told her there’s no need to reserve it because I’ll do it online. At home online there were no cars so the next day I went again Hilary did reserve the car for me just in case ! Not only reserved but helped me upgrade it ! Really was convenient and came out clutch for me ! Totally recommend them !

Worst service, worst people. The manager at this location is the most arrogant person I have met. She got involved on her own. We were speaking with a decent man. Everything was going well. She got involved and insulted me and started speaking to my husband. They told us we would have to wait even though our booking was confirmed for 8.30 AM. We said we would wait if you give us a time frame as we have a doctor’s appointment in Dothan. They told us we cannot guarantee anything and there is a possibility that we will not get a car at all. They had a car available but they were asking us to pay another $40. Any other car rental company allows free upgrades if they do not have what we booked. Even after all this, we were ready to wait, but the manager was so rude, I almost called 911. I have

I had a confirmed one-week reservation at the Hertz office on Vaughn Road, but they refused to provide the car at pickup. The manager was rude and dismissive, offered no clear explanation, and made no effort to resolve the situation. This wasted my time and disrupted my plans. I cannot recommend this location.

I had a confirmed reservation, but the staff refused to provide a vehicle and offered no real help. The front desk attitude was very poor — dismissive, unprofessional, and intentionally slow. They did not make any effort to assist, check alternatives, or resolve the issue.I felt completely ignored and disrespected as a customer. This experience was extremely frustrating and a complete waste of time. I would not recommend this location.

Sat for over 45 minutes while no person was working at the Hertz counter. We were told and stalled by a AAA staff that she was helping someone outside. Little did he know we canvased the parking lot to see what cars are available. Never have seen this before at this location