Hertz Car Rental - Pembroke Pines - Pines East Hle

I was attended by Calvin and Alfredo and I can genuinely say I was treated with kindness and respect. World class service. Although I had a rough day since my vehicle was not working and had to drop it off nearby for service, they were able to bring positivity back into my day. Thank you for caring and delivering world class assistance.

I have rented from this place on several occasions and the people appear to be working with me. Very good people, but this last experience was not good at all. The guy waiting on me by the name Ned appeared to enjoy saying no to every question he had a negative vibe. I really did not appreciate it and I did tell him how I felt I paid for an upgrade. I don’t feel like got an upgraded vehicle that I paid for so I’m not sure it’s just that the customer service skills at this site of the people who are working here now seem to be all liking..Not nice and friendly people.

If I could give them zero stars, I would . I had a horrible experience with Hertz. I booked a rental car through Expedia for my sister-in-law,(everything under her name) and when she arrived to pick it up, they claimed they could not find the reservation at all, even with Expedia confirmation number and email. Because it was the holiday season and we urgently needed a car, we had no choice but to book directly through Hertz on the spot which ended up costing way more. Not only did I pay through Expedia, but I also had to pay Hertz directly. Then came a ton of extra fees that were never mentioned upfront. To make things worse, our credit card ended up with a $600+ pending charge. The craziest part of all of this? Even though they kept insisting they couldn’t locate the Expedia reservation

Rental experience is good and bad. Good customer service and easy car pick up and return.The bad, dirty car ALWAYS! Finger prints on screens from the last person. Straws and wrappers left over. Middle console always has drink residue. No one vacuums or cleans anything.

Terrible experience and customer service. Never again will I book a rental at this location. I book a small SUV days before my trip. I arrived on a timely manner. I proceeded to the check-in counter there was an older gentleman and younger female employee. I provide the male employee my reservation number to find they only had an electric SUV. I advised him that was not feasible because I would have to stop at a turnpike service plaza to wait in line, to charge up. He advised the airport had no vehicles and they were closed. He offered a small red sedan vehicle for the same price. Mind you, I requested a small SUV, according to my reservation a Chevrolet Trax or similar. No way was this sedan bigger. I was appalled and insulted. I told him to canceled my reservation. I then drov