Hertz Car Rental - Philadelphia - Essington Avenue Hle

Grandson bought his first real car. He was not pressured into buying but he was excited and wanted to go through with the process. They made sure he got a decent payment and even tried to get him lower insurance premium when his. Company wanted a sky high amount with full coverage.

If I could give Hertz zero stars, I would. From start to finish, this location was a nightmare. The young guy checking me out was rude, disheveled, and acted like I was a burden. I asked basic questions about the electric vehicle and charging, but all he did was repeatedly ask if I wanted to cancel the contract 7 to 10 times with no real answers. He never properly charged the car; after 45 minutes, the battery barely increased. His co-worker was just as bad, nasty, often absent, and defensive. The waiting room was filthy: grimy windows, broken blinds, loose ceiling tiles, dirty carpets, and a handful of nasty chairs. The car was a disaster inside and out, water bottle under the seat, cracked screen, scratched steering wheel, missing trunk handle piece, napkins everywhere, and scuffed ri

I had wonderful experiences at this location, which makes me want to rent a car here. The manager, Samiria, and the counter girl, Cierra, were incredibly helpful. They made me feel welcome and wanted to return multiple times because of their exceptional service. They went above and beyond to assist me, not because I’m a Gold member of Hertz, but because they genuinely love their jobs and strive to provide a great experience for their customers. The only issue I’ve encountered with all Hertz locations is that they seem to have stopped answering calls.

If I could give this place a negative rating I would. I went to Hertz this morning and the young lady was very rude, impolite, quick to say no and also smelled terrible. Anyway, I booked my car reservation the night before and was sent an email itinerary confirming everything. When she had asked for my ID and form of payment. She mentioned due to my drivers license mentioning that I am the 3rd (3rd generation of Rich in my family) and my credit card did not have the "3rd" on there. There could not process my payment because the names did not fully match and that this is fraud. I have never heard of this in my life. The young lady then went to the back (thank god because she smelled terrible) to grab a young man and laughed and she "nah we ain't going to help you". I have worked in customer

Absolutely horrible. I reserved an suv on Friday, ubered there for my reserved time (9am). After waiting for 25 minutes in a makeshift, boxed in area with fold up chairs, and 3 doors that were locked that said do not knock, I was told there was no vehicle for me. When I questioned the idea of a reservation, or maybe informing me before I arranged to come there, I was told "we just opened at 9." I was also told they didn't know there wasn't going to be any cars, and that they'd get more later. Needless to say, I canceled and walked right on down the road to Enterprise. Ridiculous.