Hertz Car Rental - Rancho Cucamonga - Foothill Boulevard

If customer service were an Olympic sport, Raquel would be walking around with a gold medal and a sponsorship deal. I walked into the Hertz on Foothill Blvd expecting the usual rental‑car chaos, but instead I was greeted by Raquel — the human equivalent of a perfectly organized glove compartment. She’s friendly, fast, and somehow makes the whole rental process feel less like paperwork and more like catching up with a friend who actually knows what they’re doing. Now, the real plot twist: I tried returning the car at another Hertz location and immediately found myself in a situation that can only be described as “mild disaster.” I called Raquel, fully prepared to explain my way through a mess of my own making. Before I could even finish my dramatic monologue, she was already on the phone

Of the rental cars in the area, the manager in this location cares for her clientele. The cars are clean. A good selection of economy to SUVs and trucks. Pick ups and returns are quick if you have everything ready.

I wish I can leave a zero stars!!!! I am writing to express my deep disappointment with the service I received recently. I have been a loyal Hertz customer for the past two years, consistently renting without issues. However, during a recent interaction, I was treated with disrespect and unprofessionalism by a staff member named Raquel. Her tone was unnecessarily sassy and aggressive, which is unacceptable and far from the level of service I expect from a reputable company like Hertz. I believe all customers deserve to be treated with courtesy and professionalism, especially those who have shown long-term loyalty. I kindly ask that this matter be addressed, and that Raquel be reminded of the importance of respectful customer service. I hope to see improvement moving forward.

Well. Hours are not flexible. They made go bsck amd fuel to top or they will charge me. I had already fuel up tank. Then their cuatomer service it shady. Wont give price unless they book it... selling technique. Customer service was bad at airport as well. Wont rent from Hertz again.

I am writing to formally express my disappointment and concern regarding my recent experience at your Rancho Cucamonga location. I encountered deeply unprofessional conduct from your Assistant Manager, Avi, which left me shaken and extremely dissatisfied. Here is a summary of what occurred: • When I arrived to return my rental vehicle, I informed Avi that I was in a hurry and would handle any follow-up later. Instead of facilitating a smooth return, Avi chose to confront and reprimand me over not returning the vehicle with a full tank — something I was already aware of per my rental agreement. • I calmly expressed that I was upset and experiencing a panic attack, and politely asked him to give me space and not escalate the situation. Rather than respecting this, Avi continued to lecture m