Hertz Car Rental - Tucson - North Oracle Road

Overall super convenient location and easily the best experience I’ve ever had at a car rental place! Very helpful and kind people, great Jeep, good condition. Highly recommend.

I was going to say Im not sure what everyone's issue with this location is, because I was in an out in 2 min and had great service picking up my car on Feb 11. But there was a billing issue, instead of charging me the quoted rate for liability insurance total for the week of $ 130, I was charged $ 130 per day for liability. Check your bills people !!!! Now I am back home, charged double what I expected and have to waste lots of time on the phone to get it corrected. But I do see clearly what the error is, they charged me per day instead of for the rental period in total, so double check your insurance charges before you leave with the car! I will update this after the charges get corrected.

Rented a KIA Sportage in Oro Valley, Arizona. Excellent rates and service at the Hilton El Conquistador Hotel Hertz.

This was literally the worst car rental experience I've ever had. I arrived earlier than anticipated and walked up to a dark rental office. I called the number posted on the little sign and was told that the person who could help me would be there in 15 minutes. Over 30 minutes later, a man walked in without so much as a hello. I walked up to him and introduced myself, apologized for being early, etc. He ignored me for another 10 minutes or so as he fumbled around with the computer. When he finally graced me with a greeting and eye contact, he was nothing but condescending, rude, and difficult. He gave me grief about being early, refused to let me use the credit card that has my husband's name on it (this was the only card I brought and used it successfully for every other aspect of my t

Hertz is the worst rental company to use. Their local phone numbers route to an outdated automated system which will have you speaking to other departments that won't help you, and their supervisors told me they do not ever submit customer feedback or any form of input for corporate to improve things. Each department is specialized to very specific niches that your needs likely does not fit into, this is by design. Corporate designed this and prevents all employees from providing feedback on it. The automated phone system does not clearly state what option 5 is, but a good employee will inform you that option 5 is the way to talk to the local staff you're trying to call. The phrasing of the system does not state nor imply option 5 will connect you to the office. Option 5 is something lik