High Tone Automotive & Tire

I had very disappointing experience with this workshop. They didn't properly repair the damage, yet changed a high price for the service. On top of that, they don't offer any guarantees on their work, which makes it even more frustrating. I wouldn't recommend this place if you're looking for reliable repairs and fair service.

Know that their shop labor rate of $180 per hour is the same as most dealerships. My dealership gives a free loaner car and has a wonderfully clean waiting area with snacks. High Tone Automotive repair (separate from body shop, which is next door), is a hole-in-the-wall dirty, grimy old fashioned repair shop with no waiting room. Only bad auto smells in very tight quarters. I was told by Diego to bring my car down and they'd look at it no charge to determine my suspension issue while I waited. They quoted me a $300 higher price than my dealership ($1,400 vs $1,106) for the repair and then Diego said he had to charge me $94 for a 20 minutes diagnosis (Diego said 30 minutes). He apologized for charging me but said he needed to collect on all work done. I waited 90 minutes in that smelly shop

I would be hesitant to return to this shop, they get the work done well enough but they don't seem to be able to do it without damaging something. I went in for a simple alignment and now have scratches on every single wheel, from them using an obviously too large socket to remove the lugs. Brand new BBS wheels (not any more). Discount tire down in Glenwood has never damaged anything of mine, both times I've gone to High Tone, I've had something damaged.

WARNING to RFV residents: Do NOT use High Tone Auto. They have not only damaged our wheels but considerably wasted our time on multiple occasions. We ordered tires from them months ago and when they finally "showed up" weeks late and we arrived for our appointment to have them installed, they were "nowhere to be found". After they wasted my entire morning that day, they re-ordered the tires. When that appointment finally came, the tires were installed BUT we returned to damaged wheel vinyl. My wife immediately took notice and then asked about the damage to which they promptly replied "oh those were like that when they came in", which is false. They have refused to refund us for the damages since that point. Learn from our experience and use ANYONE else in the valley.

Tim was really friendly & easy to get along with. He made quick work of a brake problem I had on my Saab as well as installing and balancing a new set of tires. Pricing was more than fair for this valley and professionalism is top-notch. I have already recommended them to a couple friends and family members.