Highland Park Express Car Wash

A car wash attached to a gas station should not be able to charge as much as they do & should also except tap to pay. Their signs are hella confusing having different prices everywhere. $2 from 7am-10am then jumps to $13-20 they have packages as well then the guy tells me car washes start at $10 which isn’t listed anywhere so I have no idea what I’m getting like does that include soap?

Horrible experience On July 24, I got the "Lava Express Wash," and during the drive-in, soap went through my air vent and was dripping from my glove box compartment. My engine light went on immediately. When I went to see a worker there, he told me the manager had just left. I have taken my car multiple times before, and this was my first and last time taking it here. I had to pay 400 dollars to replace and fix my Nox and 02 sensors, because the soapy damaged it. Please be aware and careful, and don't take your car here! I have no help contacting the manager either. Their phone inbox is full.

We drive from Burbank to this car wash because it’s so good. It’s the cheapest unlimited car wash that we have found ($20 per month) and they have free vacuum. When we joined the unlimited they gave us a free cute tote bag and air freshener. They also give you a free water every time you come through and they have a nice bathroom inside. Totally recommend.

No way to cancel subscription. I had to move unexpectedly and their phones don't ring, the email on their website doesn't work (it bounces when you try to email them) and they seemingly ignore the submission portal on the website. I even tried to dm them on Instagram to have the subscription cancelled and they ignored the message. Trying to go through my amex credit card portal and have them listed as a fraudulent merchant for future customer reference.

The car wash brushes took my side blinker housing off. Now it hangs and hits my car. I noticed it when I opened my door to dry my car. I spoke to the attendant there and he told me it was already broken. Kept telling me the same words. Already broken and not their fault. It was not broken before my wash. I would've noticed and not taken my car to get a wash. I asked him for managers name and he said managers going to say the same words I'm telling you. It was already broken. It's in their best interest to pay for my housing and take responsibility. Word of mouth is their business card. I will never go back and I will discourage others from visiting this station. Great customer service keeps customers coming back not denial and putting the blame back on the customer. Take responsibility.