Holbrook Sugar Hill

Our family experience at Holbrook was wonderful albeit short. We had a family member there for less than a month in early 2025. The staff were amazing! They worked with us to get our family member into the facility very quickly. We are very grateful for our time at Holbrook.

From the time that you walk-in to the community,for the very 1st time it will blow you away. The staff is amazing,Amanda and Erin are so easy to talk to its like family. Stacey the GM is very accommodating to all your needs. The place will just below you away,there is no comparison between Holbrook and any other community,its in its own league.

I cannot say enough about the wonderful staff of Holbrook. My mother lived here for almost a year before she passed and during her time there had some health challenges. Her kind caregivers (a special shout out to CeCe, Kiya and Bella) showed great compassion as she navigated those last few weeks. The facilities are beautiful, and everyone there from the director to the sweet ladies at the front desk knew my mother and worked to make her time there special. The activities director Diana was also great- so much energy and there were always activities or outings going on. If you are starting to research assisted living or memory care for your loved ones, reach out to Joy from Holbrook in Sugar Hill. You will not be sorry!

Written November 2025: Regrettably, I need to lower my rating of this facility, having been there for over a year. We have been very disappointed with several aspects of the facility of late. First and foremost, they implemented a new "Vitality" fee for every resident who does not utilize any additional services above and beyond the basics of Rent and Housekeeping. Essentially, anyone who does not require additional services must pay more to opt out of those services. Unfortunately, they don't see these residents as an asset to them and as residents that they don't have to focus their attentions on (ultimately saving them $). Furthermore, they didn't even inform residents of this fee prior to them opening their bills for the new year. They also did not provide any justification for the

We can’t say enough about how incredibly happy we are with the team at Holbrook and the facility. The accommodations are excellent and the staff goes above and beyond. Joy Faircloth and Erin Moore have been nothing short of AMAZING throughout the entire process! The entire staff are all wonderful, truly love what they’re doing and truly care about the residents. Special thanks to everyone. You all could not have made the process easier or made our parents any happier! You guys rock!