Honda of Olathe Service Department

Pretty negative experience here at the service center. We typically take our Honda Civic here for service (knowing it will cost more) but in return the customer service kept us coming back. However, I made an appointment the day before for 7:45 AM the next morning. Gentlemen I spoke with was very friendly and helpful. Took the car in the next morning as was not greeted by the friendliest woman. She said I did not have an appointment in the system and treated it as though I had made up the entire call from the day before. None the less, she looked at our tire and told me it would need to be replaced and they couldn’t get a new tire until the next day. I decided to leave and take my business elsewhere because she clearly didn’t want it. Got in and out the same day at another location and eve

Wes was very accommodating, patient and kind!! He made sure my questions were answered!! I was very comfortable with him! George was also very pleasant and easy to talk to as well!! He got me home and picked me up at the end of the day!! Thank you for taking care of me!! Margo K Beals

Every member of the service staff is very nice and will do their best to help fix the issue you are having with your car. The waiting room is very spacious, and they offer complimentary coffee and individually wrapped snacks like granola bars. During non-Covid times they have donuts, fruit, and other snacks. They also have free WiFi as well as computer stations to use while you wait. They also do quality work and stand behind it. The main reason I bring my car here is because I bought it here, but I would recommend any Honda owner to bring their car here for repairs.

We bought our civic from here years ago. We took it in for service today. It was supposed to take 60-90 minutes and cost around $100. They said she should get new brake pads and resurface the rotors for an extra $400. She was hesitant but agreed. After 3 hours they came back to her and informed her that they can't resurface the rotors and have to replace them. They say we can't drive the car off the lot and that the price is now an additional $1000 (after they graciously /s dropped $200 off of that price). So I got a call from my sobbing wife after 3 hours and the price is now $1100. This is EXTORTION. NEVER AGAIN will we use Honda of Olathe Service. NEVER AGAIN will we buy a car from Honda of Olathe. We may not even buy another Honda again at all. I have lots of tolerance for lots of dif

I went in today for an extended warranty repair for my ac. They did a great job on my Honda Civic 2018 and my ac is now up and running perfectly. And to top it off, it was completely free!