Honda Parts - Gillman Honda Fort Bend

I’ve had a very disappointing experience with this service center due to a serious lack of communication between the service desk, parts department, and mechanics — all of whom work just steps away from each other. There were multiple instances of miscommunication, unethical behavior, and what felt like outright dishonesty. I was quoted for parts that didn’t need to be replaced, including suggestions to replace brand-new components that were unrelated to the service issue. Pricing on parts seemed arbitrary and inconsistent, even within their own internal departments. Additionally, the service desk failed to honor previously discussed diagnostic waivers for repairs. This facility clearly needs a thorough review of its ethics, policies, and standard operating procedures. As a regular custo

How does a whole tire and rim comes off a car while you driving and the want me to $800 to repair replace but any money or $400 when they have these professionals rotate these tires and say they it’s my fault the rim got cracked and a tire and rim fell off but I’m not understanding the lugs is what hold the rim on why should I pay anything this is ridiculous and Honda is a major company everyone enjoys driving a Honda Accord Civic

Terrible experience and one that I unfortunately am still going through. I purchased a car May 6 and still can't seem to pick up my car because it was not ready to sell. Then I was denied a rental and made to wait over 6 hours in office to speak to someone. Then the front desk was plain rude to me in person and on the phone. If you're looking to get scammed and taken advantage of, this dealership is perfect for that. Please look else where for exceptional service and to be treated as decent human beings. They are a bunch of liars who only look to sell and leave you in the dust once they have your signature. Worst experience I ever had and would NEVER wish anyone to come just to be treated so harshly.

The Service Department Team of Gillman Honda Fortbend always Excel in customer service. They are very professional and courteous. I trust them the most when it comes to my car service and repairs.

Brand new facility just opened on Nov 2020, fast work from the Honda service department, easy to make and change appointments on website or with HondaLink app.