Honda Service

I advise against visiting this establishment due to recurring unexpected charges. For instance, a flat tire repair was billed at $70 despite the tire being under warranty.

After a week of calling and leaving a VM, no one reached back out. I needed a quote for a tune up on a 2019 CRV. Finally got in contact and the lady said 1200 minimum up to 2500 just to replace valves and spark plugs! I called around to other places and have been quoted between $160-$280 and that’s for parts+labor! This place is completely unreasonable with poor customer service to match! Edit: I got a full tune up and fuel system flush for $396 at Goodyear today! Make sure ya’ll call around before settling with this place!

I am over this dealership! A few years ago when I took in my 2017 Pilot for a recall they tried to sell me a battery telling me mine was bad which it was not! This past Monday 2:10/25 called about 2 recalls on my 2023 Pilot and was told I had to schedule with a service tech who would call me back. After 2 days I called back today 2/12/25 and was now told that the parts are on back order which was why I had not been called … I don’t care just call me back. I then called Royal Honda across the river and they told me no parts are needed for these recalls and were able to schedule me right away! I then called Harvey back to inform them of what I had learned and was told the manager was in a meeting but would call me in 10 minutes. Well it’s been 30 min and no call back. This IS NOT how you tr

Extremely dissatisfied with performance of service department, to the extent that I will be contesting the charge with my credit card company. I brought my vehicle in on June 4th with several items needed addressed, most importantly AC not blowing cold, a flat tire, and rear-view camera not functioning properly. It took them nearly THREE WEEKS until i could pick it up. In that time just contacting them proved difficult, every time I contacted them I was transferred to a service advisor who at times didn't answer their phone. Other personnel seemed unable to look up my information in any way and so was forced to deal with this single point of contact. I even had their personal cell number in order to text them, but again would often not receive answers to important texts. TIRE: They ended u

Service was amazing! Promised time was met. Overall experience Was outstanding. Job well done.