Honda Service - Priority Honda Roanoke

I came in to the bay due to "low tire pressure" reading which continued to happen even though we had added air to the tires. Sam was understanding and able to get my tires checked right away. I had a scheduled maintenance appointment for the following week and Sam was able to get these services taken care of at the same time. It was a good experience. I felt like Sam gave excellent customer service!

Booked online an oil change and a tire rotation. The prices listed during booking were $79.99 for the oil and $29.99 for the rotation. When I came, the service advisor showed the $95 for oil and $35 for the rotation. When I asked about the discrepancy, he replied the online prices were outdated. The job was completed in about 90 minutes. Next day, I checked under the hood and found the washer tank was empty - they did not top up the fluids. Called them, they offered to stop buy and fill the fluids up.

Service was great and informative. I just had a state inspection, which is a set price service, so I cannot speak to their prices. The waiting area was a bit cramped, and I had to wait a long time. Overall I am very satisfied with my experience

Kept getting transferred from department to department when asking the price of a service with my exact make and model. finally gave up and told them to just please cancel the appointment, informed me they would have to transfer me another time to cancel it, and didn’t even transfer me the right place to cancel; they transferred me to car sales.

I previously had an awful experience here. I brought my car back for a head gasket job through my warranty company. The previous service advisor taylor wouldn’t reply to my texts and didn’t explain the charges properly, causing me to choose another shop for the previous repair. However Adam, another service advisor did. He was amazing, he kept me up to date and was extremely responsive and broke down all of the charges for me to understand. He turned a previously awful experience into a good one. The service manager was extremely patient with me when i brought my car back, confused & wrong thinking i had issues and actually brought another car out for me to compare mine to. I felt like a fool, but he was patient anyways. Thank you to Adam and all the other associates that assisted me at Ho