Hyundai of Hampton Service & Parts

I had my mechanic tell them what needed to be repaired on the pre-owned car I was purchasing before I would purchase it. To get me to buy the car they told me they would do the repairs, then once I had signed the papers, they told me he was wrong about one repair (rotors and brakes) but they would do the other that they had agreed to do from the beginning (new tires). I bought the car anyway after getting a quote for what it would cost me to repair them with my mechanic after the fact (which was worth it to me to get me out of the dealership after having spent all day there to make this purchase). Two weeks after I bought the car, I had to take it to my mechanic and get new rotors and brakes as well as get the alignment fixed because three of the four tires showed "red" (out of alignment)

Absolutely horrible service. My car has been sitting here for 3 weeks. Management is terrible. From the service manager on up. They only respond after the fact. No one answers phones. It should never take hours to get someone on the phone. AND FOR SOME REASON IM STILL WAITING.

SCAM OPERATION. DO NOT GO HERE. This 'company' charged us $1700 to take my wife's car for 2 weeks, gave it back to us in worse condition than we brought it in, misdiagnosed it twice, did not fix the problem, ignored almost every phone call we made while it was being worked on, charged us for repairs we didn't even approve, and then gave us back a broken car and told us to buy a new car. Then they 'offered' to charge us more money to fix something else. After already having misdiagnosed it twice, they expected us to fall for that? This is a textbook scam operation.

I like everything about Tysinger but what I love the most is the customer service ! My rep Jessica yes she’s mine lol is the absolute best ! I would most definitely describe her as professional, courteous and a detailed individual. which I especially love so I’m never lost about my car issues . She takes the time out to give me such a great understanding to things that I’m really oblivious too. She’s very personable and treats me like I am part of the Tysinger family ! I know she’s only one person but if I can clone her into multiples so everyone can have such an amazing experience as I always do I would . Thank you so much Mark for giving her the opportunity to expand your business and grow the customer service !

Tacky!!! I've been a patron for several years and loved them but I've noticed a downturn in the customer service in the past year. Today took the cake. Had to wait 6 weeks for an inspection appointment. Dropped my vehicle off first thing in the morning and got zero follow up. After 8 hours I called in, no response. Called back and requested a manager, got Mark who abruptly transferred me to Valencia who had already failed to respond the first time. She lackadaisically told me they hadn't even started the work and couldn't have my car ready before the next evening. Never answered my inquiry about why I wasn't informed. I was so irate I cancelled and retrieved my car. I am really disgusted and will be notifying Hyundai corporate as well. At least the shuttle driver was courteous.