Imperial Fire & Casualty

As you can see from the majority of the reviews, this is a scam company. Once I you open a claim, they don't answer, don't return phone calls. They sent me a $100 check to fix my car without quoting anything. Huy Vu was responsible for the claim.

After leaving a review, then I received an email explaining the adjusters info and their payments, when the whole claim is done! WHAT A JOKE! but they don’t say how they will not pay what your coverage says leaving you with a high bill for the rental car. And maybe it’s because I left review. THEIR CHECKS BOUNCE !!!!! How is it possible? Their employees will sit there and waste your time and lie for this company to tell you is your bank’s fault. Even after receiving proof they still won’t send a new check with funds, they send a message to my bank stating they will deposit the money a whole 10 days later, which is unacceptable!! Their will pretend to hold on the phone to see what’s going on but then they will turn their phone off, and forget about the issue. The supervisor’s name is Donna

Poor insurance company. I had an accident with my car in Marco / 2017. We are in July practically and so far nothing to solve. I get in touch, I make complaints but it seems that we are nothing. The person who entered my case never meets, nor does his supervisor encounter me, so they give me a very bad service. Unfortunately I have to wait 1 year to renew with another insurance company because with Imperial I do not renew anymore and I will never recommend anyone to make insurance with this company. Detail, every beginning of the month they deduct the amount that I have to pay but to watch us is a torment. Very poor insurance. My car did service in a body shop that they did not work but that is to my credit. My car has more than 30 days depending on them to pay for the service and I had t

I’ve experienced the most worst customer service at Imperial. They have no problem with taking funds from my account for the insurance payment. My car has been sitting for three months not fixed and they have been giving me the run around. Sometimes they don’t even answer the phone 📲 it’s just horrible. Please avoid this company they do not care about you or your property they suppose to be covering. Pure buffoonery goes on here‼️‼️‼️ They don’t even deserve a star not even 3/4 of a star they’ve made my experience just disgusting.

This is the worst insurance company that I've ever had. They took money out of my account because I was in a car accident. They charged me a surcharge for being in a car accident that I was not at fault. Then, they increased my premium to nearly $300 because they say that I did not provide proof that my daughter is an unlicensed driver. How can anyone charge a premium on an unlicensed driver. They had no proof that my daughter is licenced but still charged me a premium rate for her. By the way, my daughter doesn't even have a learner's permit to drive. Had I not done my due diligence they would not have given me a refund for the over payment on my premium. I sent in all the documents that I had to send in but one. The one that they never sent to me. Now, I have to get the one document sign