Jack Daniels Motors

I’ve been dealing with the same AdBlue fault on my Audi for three years, and every visit to Jack Daniels Audi Service Center plays out the same: charge me a $299 diagnostic fee, “reset” the sensor, send me on my way, and a few months later the problem returns—right on schedule. No real troubleshooting. No long-term fix. Just copy-paste service and cashing in. This time, I brought the car in on 12/23/25 at 8 AM because they claimed an “experienced diesel mechanic” needed to address it. Fantastic—finally someone who might get to the root cause. Except… no. Once again, they unplugged the sensor, cleaned it, reset it, and sent me a video like that was groundbreaking work. It’s the same low-effort band-aid they’ve used every single time. Communication? Dead on arrival. I had to follow up ever

The only reason for my low review is because of the parts/ sales department. They take so long. There’s only like one guy working and the wait is annoyingly long just to get a simple part. And some people there on the sales team have a very rude attitude as I just asked a question where’s the part department and what time they close. Huge perks go to a guy named Paul very helpful and kind very much like him. At least he has some RESPECT AND MANNERS.

The good: Melvin is an excellent Service Representative. Personable & efficient. I would go back just because of him. Beautiful complimentary car wash job. The bad; The dealership service department will always attempt the upsell, and for anyone who isn’t that familiar with cars, it works. One can go in for an oil change and easily come out owing thousands. They will also habitually put their license plate frames on your car WITHOUT your authorization.

If I could give this place ZERO Stars I would! I had to find a VW dealer as I have a VW Jetta Tdi with a check engine light. I knew in advance what the problem was (DPF + EGR issues) and I made an appointment one week in advance. The service center didn't even LOOK at my car until 3 days later. They kept telling me that they were backed up with other vehicles and would get to it the next day. After the 3rd of waiting, I argued that I would not be paying their $190 diagnostic fee because I needed my car back. Magically after I said that, my car was seen by a technician. Of course, typical of most dealerships, they wanted to replace all the things wrong with my 15 year old car and charge me thousands of dollars. I declined, but knew that I would have to eat the $190 diagnostic fee. Though I

Service was great there. They actually give you a video of what they do to your car after they’re complete. Did a great job.