Jack James Tow Service Inc.

Had an accident can’t walk because I just had back surgery and they said my family can’t retrieve the car with my ID the Title of the car and me on FaceTime, they want to steal my car and still charge me on top of that. They are scam artist and I am seeking legal action. They are very rude and have terrible customer service

Huge racket being ran by this company and Fremont PD watch out they’ve been illegally holding my car and property now since early November what as shame people like this exist in the world hopefully they get justice served against them for being tyrannical. We live in the United States people have a right to travel freely and not have property stolen by cops and held by shitty tow yard that want to argue to give you stuff back

READ BEFORE CONTACTING; Like many here state, they’re an absolute scam, no doubt about it. I don’t know how these people sleep at night but here we are. I hope I can give you info on how the keep the costs lower after our incident. If your car is towed off the road; get a release asap. Even though this place says it’s closed, still pick up the release from the police immediately. Our car was towed off our street when we were on holiday. Upon figuring out where it was, we were told on the phone this place was closed (4th of July) so we picked up the PD release form the next day. This was a weekend, we were still told they were closed. When we arrived on Monday (the door was closed on opening hours because he “forgot” to open them after lunch, but that’s another issue) we were told that yo

I came to take care of my business they close @ 5 I got here I was told from staff staff he needs be off at 3 I’ve arrived 2:50 to put pressure on me it’s not my fault their are short staffed I’ve called here twice befire hand I’ve been waiting for 2 hrs now for a staff to help me they don’t care abut it’s like they want to keep on getting charged their slow on customer service but REAL QUICK TO GET YOUR MONEY SMH

Told me 1 price over the phone and then once dropped the vehicle off charged me MORE . Rude office lady and owner as well . Be careful . There are cheaper and honest business tow trucks elsewhere .