Janzen Toyota

Hands down the only dealership I’ll take my Tundra to for service! Trevor (Assistant Service Manager) and Cody (Shop Tech) are knowledgeable, friendly and full of integrity and character! They completed an extensive repair on my truck after a significant crash that totaled my rear axel and right side suspension. They found issues other shops hadn’t and determined expensive repairs estimated by other shops weren’t needed. They are “old school” character rich hard workers finding savings for customers instead of charging high $ for services not actually needed. So impressed with them I will be buying all future Toyota’s from this dealership and we’re a Toyota only family!

Justin McKosato provided truly exceptional customer service throughout my entire vehicle purchase at Janzen Toyota. He was incredibly flexible, patient, and understanding, especially when unexpected issues came up with my personally hired vehicle carrier. Instead of adding stress, Justin stayed calm, communicative, and worked with me every step of the way. His professionalism, responsiveness, and genuine care for me really set him apart. It’s rare to find a salesperson who is this accommodating and customer-focused. I highly recommend Justin to anyone looking for a hassle-free and positive dealership experience.

I was in the market for a Toyota 4Runner Off-Road in a specific color. I knew what I wanted and knew what I was willing to pay. January 14th I sent identical messages to 5 Toyota dealers from Norman to Stillwater laying out what I wanted and asking for an out the door price with no dealer added features. All the dealers replied. Most said they didn't have what I wanted and tried to upsell to the next higher trim package. Some started playing the "Let me check with my manager" games over text and email. Justin M at Janzen Toyota in Stillwater replied asking if it was OK to communicate by text with an option to opt out. Once I accepted, Justin found a vehicle at an out of state dealer matching what I asked for, sent a more than acceptable price with ZERO games and ZERO drama. I confirmed e

From the start, they were proactive and easy to work with. They got me in quickly for a diagnostic, which I appreciated. When I arrived, they already had a loaner vehicle ready for me - I didn’t even have to ask. That alone showed they value their customers’ time. They diagnosed the issue within about three hours, which was impressive. Even more impressive was that they called me before the end of the day with an update so they wouldn’t have to keep my truck overnight unnecessarily. That level of communication and respect for my schedule goes a long way. The entire process felt organized, efficient, and customer-focused. No runaround. No vague answers. Just clear communication and action. Grades: • Communication: A • Follow-through: A • Speed of Diagnosis: A • Customer Care/Proactivenes

Bought a used 2019 Toyota Tundra from Janzen in February of this year. I was taking my time shopping for the truck I wanted, so I was very picky. And although I am in sales myself, I really do not like dealing with car salesmen....and used car salesmen at that. I looked at several trucks online at several Tulsa area dealerships. I was getting hounded over the phone with pushy sales pitches by a lot of people that would not answer questions until I made an appointment to see the truck and get my on the lot. But my salesmen at Janzen, Jeff Stokes, left me a very short, direct, and polite voicemail. I called him up after hours and he was able to answer all my questions and was not pushy at all. I live in Broken Arrow, so a trek to Stillwater wasn't exactly enticing. But all the info J