Jarrett-Gordon Ford Service Department

Just leased a truck through then and had a seamless experience. From my salesman Victor, to the closing in finance and delivery of the truck, everything went smooth. Very friendly staff that make you feel welcomed. If your in the marked for a Ford, Lincoln or a used car stop by and say hi. They will treat you like family.

I had a nail in my tire Friday at 4:00 pm . I went to Jarrett Gordon in Winter Haven and Shannon greeted me and took care of me right away . They were able to patch my tire. I returned on Wednesday with my tire sensor fault light on . They replaced it no charge . Kim always provides the best customer service and I appreciate everyone there . They were short courtesy drivers but all worked together to get me a ride back to work and picked me up to get my car. Thank you for taking such good care of me ! A place that really cares!

Great experience at Jarrett-Gordon. Jeff Ryan was our salesperson and he took good care of us. We had tried working with other dealerships and were very disappointed. We had to drive a little farther to get what we wanted but Jeff made the process smooth and easy and well worth the drive. Loving our new Navigator! Thanks Jeff Ryan!

So I know there is a problem with some swollen lug nuts n the fords and I was told at an oil change and tire rotation that my lug nuts were swollen and they wanted to charge me close to $200 to change out my lug nuts. I declined and took it home to look at it myself. The socket fits fine so I did the rotation myself and torqued them down with no issues. I feel that they were trying to charge me for something I don’t need so watch closely if you choose to use them for anything.

I scheduled an 8 A.M. appointment for routine maintenance over the phone, I showed up and the guy working Saturday 5/22 pretty much called me a liar saying they don’t schedule oil changes on Saturday. There are plenty of other Ford service centers, I’d recommend going to a different one.