Jerry Seiner Salt Lake Kia Service Department

I took my 2016 Kia Soul in for service, and they gave me a wrong diagnosis and did a poor job. In December, they replaced the catalytic converter, which they said was faulty, but as soon as I drove off the lot, the check engine light came on, even though it wasn't on when I brought it in. I immediately returned, they hooked it up to the scanner, and said it was because they hadn't replaced the oxygen sensor on the catalytic converter. They told me to come back in three days to have the work done, and I've been dealing with the same problem ever since. Furthermore, a week ago, in January, I took it in again for the same problem and asked them to check the oil. They checked it and told me the engine needed to be replaced and that it would cost more than $7,000. I told them I would think abou

I took my vehicle here for a recall and they are seriously top notch. Julian was there to help as soon as I drove in and he took great care of me from start to finish. The waiting area is quiet and comfortable and I was able to wait because the service took less than an hour. They performed a thorough complimentary inspection and even washed the vehicle. Would definitely recommend taking your Kia here for guaranteed quality and service.

I've been here a few times for recalls, and warranty work and the staff is always top notch. Matt the service advisor is great and the tech Jim that test drove the car was incredibly knowledgeable and helpful. The way they communicate through the app and keep you in the loop on the car status is great when trying to plan picking up the car, etc.

I'm new to the area and I trust dealerships to generally take care of my car so I decided to schedule my oil change here. I've not had too much a problem waiting other places but despite making an appointment, an oil change that should probably take 20-30 minutes took about an hour 40 minutes. They have some snacks and beverages but still not ideal. It was also a little pricier than I expected ($120 with service charges and taxes etc). Next time I think my husband will just do it himself.

Worst experience at a service department I’ve ever experienced. First I had my car towed there a week prior I called for 2 days and they couldn’t even tell me if it was there. I drove out there and found it myself in the lot. They told me it would Be another 13 days until they could look at it to even diagnosis it. I talked to Mario the least friendly or helpful. Lavelle and Rikki were amazing and helpful as they could be… 5 stars for them. I ended up paying for another tow to another Kia dealership that was able to diagnose my car the next day and called me to give me all the info on my car.