Jiffy Lube Oil Change

Things are getting expensive, so I bought a Groupon for a full synthetic oil change with plans to only pay taxes, per what was advertised. 1. Well, I was then hit with a $10 fee for “shop supplies” which wasn’t listed on the Groupon advertisement. Manager stated this new fee started been implemented 1-2 months ago. That’s fine, but it should be noted on Groupon and else where. I even called and asked how much a full synthetic oil change was PRIOR to me even buying the Groupon. I was told, $109.99. They didn’t even mention the shop supplies fee then. While $10 isn’t a lot, it’s the principle and I don’t like surprise fees. When I called, they should’ve said it’s $109.99 plus $9.99 shop supplies fee and taxes. What is shop supplies fee anyway? I’m already paying for the service/labor and th

Took my vehicle here and not 10 mins after leaving there was oil all over the place and the car was smoking. Tech was dispatched to fix it and they said the oil filter was messed up and that this was the 4th time this has happened to them. They replaced the filter but oil is still leaking from the bottom of the car. We will take it to another mechanic to make sure the vehicle is fixed now.

All honesty I don't have alot to say other than what happen to my vehicle was unexplainable to me. No one would take accountability for the situation and left me feeling a certain way. I called my son and he tried as well to have a conversation with the manager Ryan who was once a cashier then (smh). Ryan stated all the other employees names that was listed on this paper whom worked on my vehicle in October all got Fired!!!! wow wonder why. He kept lying to my son about everything given us both the run around. Ryan never had time to hold a decent conversation with me about it all I kept asking can I talk with you and explain how the drainage plug got stripped on my vehicle by you'll the only thing he kept saying he had zoom conference calls to be on. I honestly wish I never pulled my ve

The place was very clean and organized. The young lady was the only one that seemed to be doing all the work. When I showed up there was only one truck there. Wasn't even pulled into the bay. She was handling all the calls and communicating with the customers. There was one guy in the bay area. They pulled my car in and it sat there for 30 minutes before anything was started for the inspection. One guy checked the lights and wipers. Then nothing. Two more guys came from some where. One of them started the inspection again. Then it looked like he was yelling at the young lady. Why did this guy take 30 minutes to come out of hiding to perform my inspection. Why were they in the back doing God knows what while the young lady was doing all the work? She gets 4 stars alone.

Great customer service and fast turnaround on the job I came in get done on my car. The whole team was great, especially Jacob. I would come here again for future service