Jiffy Lube

i moved from Florida!! I have never met them before. I have had a very good experience with them. Very friendly!!

Let me tell you a little story. I used to go to the Jiffy Lube in Owings Mills. Never again after going to the one in Reisterstown. The one in Owings Mills one time I just pulled in and was getting out of my car and the first thing the guy said to me was oh you need wipers. Funny thing is I had just put wipers on 2 weeks prior. Then they said have a seat, we will get your oil change done. No vacuuming and lucky if you get your windows done which they claim to do. Well I decided to try the one in Reisterstown. Talk about night and day! I went there and the first thing they said was good morning, how are you today. Then they asked what can I do for you. Then they escorted me to the waiting lounge and said there is coffee if you would like some. They did my oil change, my windows, and vacuu

Yeah, I was offered new brake pads. No one mentioned anything about rotors so I left with my car squeaking, and I was informed that because I turned it down the rotors that my new brake pads would wear down faster as well. And after waiting that whole time if I want to wait longer, I can pay another $500 which would’ve brought my total to $1000 when I showed up for an oil change. My recommendation is go to a shop that can complete the job from start to finish and not make an excuse. I would find it completely embarrassing to offer a service and then let the customer leave not only unhappy, but with an issue that had not existed before they got to my shop.

This was my first Jiffy Lube experience and they were all extremely nice. I needed an oil change and was recommended to rotate my tires which I happily agreed to. I even got new windshield wipers that have been absolutely fantastic! I’m so happy to have found my forever home for my car needs.

I don’t usually leave reviews but this is the second time I’ve visited now and been told that an oil change would take about 15-20 minutes and it has taken an hour or longer. My first visit I waited an hour and a half and chalked it up to a fluke, this visit I’m writing my review as my timer hits an hour. Everyone working disappears for long intervals of time with nothing being done towards progress on my vehicle. It is ridiculous to quote a wait time you know you cannot fulfill, especially when it takes 4 times longer than you’re quoting guests for. Visit procare up the street instead, have never had a problem with their speedy service.