Jiffy Lube

To the owner and management of Jiffy Lube – University Parkway: How dare you operate a business with this level of negligence, disrespect, and outright incompetence. I visited this location while traveling during a long sabbatical. I drive a BMW M235i, heavily modified and engineered, assembled, and tuned by myself. I am an engineer with professional BMW experience, and this vehicle is part of an ongoing engine test program. This was clearly communicated. The problems began immediately. ⸻ 1. Arguing With the Customer About Oil Specifications Your employee Jose aggressively argued with me about the oil I supplied—Mobil 1 European Formula 0W-40 LL-01, which is BMW-approved and clearly labeled on the bottle. I had to politely correct him by physically showing the LL-01 certification. N

I visited the shop to change my oil and I had a pleasant experience. Cesar and his team were very polite and helpful. They showed genuine respect to me and care for my vehicle.

They give great customer service every time i come here. They are very knowledgeable and explain things very well for someone like me who doesn't know much about cars. Caesar helped me this last time i went and was super nice and helpful. He also let me know of other things to look out for with my car which i appreciated. Definitely will save me money and a headache later on. A trusted business for sure!

Just want to take the time to say how great and professional the employees at this location are. Specifically, Jesus B and Caesar took care of all my needs and answered any questions I had. I've been coming here for the past 3 years, and the service is always friendly and fast. I will continue having my regular oil changes here 👍

I really appreciate the way Jiffy Lube keeps me on schedule with vehicle maintenance. I get reminders when I need an oil change, spark plug service, transmission service or an air filter change. It would be tough to keep track of all of these maintenance requirements on my own. Caesar provides excellent customer service every time I visit.