Jiffy Lube

I've been a loyal customer at this location since it first opened several years ago. Yesterday I went in for a routine oil change. The service itself was fine, but the checkout experience was unacceptable. The employee at checkout, Martin, asked if I had any coupons. I showed him the email promotions I receive directly from Jiffy Lube, which include scannable barcodes. He told me he couldn't scan them and that they only accept a specific type of promotion code — but couldn't explain where customers are supposed to get those codes. So Jiffy Lube sends promotions that their own locations won't honor? When I politely asked if there were any in-store coupons available, Martin's tone changed completely. He made a dismissive remark saying "I haven't seen your face before here" — implying I was

Absolutely fantastic service at Jiffy Lube in Tracy! Craig helped me out and made the whole experience quick and easy. He was friendly, knowledgeable, and took the time to explain everything that was being done to my car. The team worked efficiently and I was in and out in no time. I really appreciate Craig’s professionalism and attention to detail. Highly recommend this location—ask for Craig if you want great service!

Poor workmanship and bad service. I went there for an oil change on Saturday 12/13/25, and they did a terrible job—causing a spill during the oil change that the tech never cleaned up. I also noticed oil leaking from the oil filter, spilling all over my driveway and garage. I will return Monday morning to get it fixed. A 15-minute oil change isn't really a thing, as I waited over an hour, and now I have to go back again to get it fixed. Update: I went back to get the oil leak checked. It turned out the oil filter was loose, causing the leak. It was an easy fix that should have been done right at first time.

Staff were friendly and helpful. The car in front of me in the bay was taking a long time and someone came out to apologize to me about it. I did wait quite a while, like I was there about an hour, but once I got in there the service was fast and they made sure my tires were properly inflated and they even washed my windshield once I mentioned I was about to drive to LA.

I LOVE it here!! We bring all of our vehicles: Mercedes, Jeep and my challenger. This is a ONE stop shop. The most important thing is they are HONEST!!! (as well as reasonably priced! )