Jim Hudson Buick GMC Service

Nic Cooper went above and beyond with his customer service. He was attentive, knowledgeable, and made sure I understood everything about the repair and service being done. His communication and professionalism were outstanding—I couldn’t have asked for a better experience. A few months ago, I left a very positive review about Nic Cooper, this has since changed and I will never deal with him again! Unfortunately, my follow-up experience has been the complete opposite. I’ve been waiting on a warranty part that arrived weeks ago, yet Nic never contacted me or responded to my text or call. I had to reach out to the dealership myself to confirm the part was in. I even called my salesman, Reggie—who is always dependable and goes above and beyond—to help me get a response. When Nic finally repl

My service advisor Mr. Cooper is very dependable. We always value his Analysis, recommendation for maintenance repairs needed. We own three Cadillacs in our family and know he will provide accurate recommendations for service to get us back on the road safely.

Nicholas gave superb service. He made sure my service was completed in a timely manner. He also made sure my transport to and from work was on time. Enjoyed working with Nicholas!

I will not be doing business with them anymore. I will not be taking my vehicle to be serviced by them ever again. They provided incorrect information about how I am supposed to be reimbursed for tire that was still under warranty that had a blow out on the highway and I had to pay out of pocket to replace it. When I called the manufacture of the tire company they informed me this dealership was supposed to handle that claim because they have some type of process they follow and it involves sending the tire back to the manufacture and an inspection occurring. The inspection occurred at the dealership, but the service advisor told me I had to call the tire manufacture to be reimbursed for what I paid for the tire ( i thought it was strange I even had to pay for tire since they were still u

As always I tend to have awesome experiences at Jim Hudson from sales to service. Received service today my service guy Nick Cooper was amazingly knowledgeable of my service needs. Although I know the techs are diligent in satisfying the needs of each customer, Nick was prompt at getting me in at my scheduled appointment time. I also over heard a discussion with him & another Tech as they worked together on addressing another issue! I loved the team work!! Amazing service here at Jim Hudson Cadillac